Service Delivery Manager

4 days ago

Sydney, Australia SICE Pty Ltd Full time

SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic and results-oriented Service Delivery Manager. This position will provide the delivery of a high quality service to customers and end users, and ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and it requires to establish and manage expectations within the business and drive the service delivery team to achieve those expectations to a high standard.

**Requirements**:

- Tertiary qualifications in IT or related field.
- 3-5 years IT Industry experience with 2-3 years’ experience in a similar role preferably within the ITS industry
- Experience in IT Service Delivery Management of multiple, outsourced service providers.
- Experience in full life cycle IT Project Management
- Previous experience as a Team Lead or demonstrable experience in leading virtual teams
- Experience of managing 3rd parties and 3rd party delivered services
- A passion for Service Improvement
- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
- Knowledge of ITIL disciplines

**Benefits**

- Join a worldwide systems integration company.
- Access to employee benefits
- Be part of large scale infrastructure projects.
- Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
- A collaborative and supportive work environment where everyone has the chance to make a difference.

SICE ANZ is an Equal Opportunity Employer and we invite you to be part of an organisation that promotes a diverse, inclusive and collaborative working environment.

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