Service Delivery Manager

4 hours ago

Sydney, Australia Onset Full time

**Service Delivery Manager**

Join Our Team as a Service Delivery Manager

Are you an experienced Service Delivery Manager seeking a new challenge? Look no further We are a rapidly growing Australian technology success story, trusted by some of the country's biggest brands to deliver innovative solutions and meet the ever-changing needs of their markets. As a member of our dynamic and motivated team, you will play a vital role in ensuring our customers achieve the best outcomes from their services.

**Why Join Us?**
- **Take the lead**: Lead the charge in delivering exceptional customer experiences, managing relationships, and ensuring successful project implementation
- **Innovation-driven environment**:Join a trailblazing technology company that thrives on pushing boundaries, where innovation is not just encouraged but celebrated.

**What You’ll Do**
- Managing day-to-day client relationships, serving as the first point of contact for management escalations and queries.- Building and managing relationships between customers and internal delivery teams.- Championing the customer's service and representing them in critical service governance forums.- Providing expertise in IT service management best practices and maintaining a holistic view of service delivery across technology and organizational boundaries.- Managing the account in accordance with SLAs and contracts.
- Identifying areas for service improvement and ensuring effective follow-through on recommended actions.

**Who You Are**
- 3 - 5 years experience in a Service Delivery Manager role- Minimum ITIL®V3 or V4 Foundation certification- Excellent problem-solving skills within escalations- Excellent written and oral communication skills, with the ability to manage scope and expectations even in high-pressure situations
- Demonstrated ability to proactively build relationships with key stakeholders, customers, peers, and colleagues

**To sweeten the deal**- Flexible working arrangements- Up to 16 weeks of Paid Parental leave- Monthly Tech Allowance- Expansive opportunities for learning and development- The list goes on

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