Service Delivery Manager

2 weeks ago

Sydney, Australia Talent Web Full time

**Job Title:

- Service Delivery Manager**
**Length:

- Permanent**
**Location:

- Sydney, Hybrid role must be based in Sydney, as required to go inot the office min 3 days a week**
**Salary:

- $145 + Super + Bonus**

POSITION PURPOSE

To lead a high performing technical team focused on the implementation of telecommunication solutions to customers and enable our business to commence the billing of the associated revenue. Our customers are crucial for our business success and have a high expectation for the level of service provided.
The Service Delivery organisation is divided into portfolios aligned to our geographical state-based sales structure. Service Delivery Portfolio Provisioning Manager has end-2-end accountability for all service delivery technical functions (core function of Implementation Engineering) within all portfolios to implement their orders with the highest quality standards as well as in a timely fashion, ultimately to create positive outcomes for the customers within their respective geography. The Centre of Excellence is the technical team supporting the Service Delivery Portfolios.

The role will also work with the Leadership Team to manage change, assess/mitigate risks and assist in defining the strategy of the business unit.
As an experienced leader, they will utilise their technical background to act as a trusted advisor to customers as well as a mentor to direct reports.
As the manager, the individual will have accountability for managing the provisioning queue through effective resource planning and order allocation; will be first point of customer or engineer escalation; and will drive continual service improvement, reporting against metrics and knowledge management.

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