Team Leader

2 weeks ago


Adelaide Region SA, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Team Leader - Claims Support

Team Leader - Claims Support

Do Something meaningful.
- At Sedgwick caring counts_
- Join our Team and help make a difference, where every day taking care of others is at the core of everything we do._

Are you looking for a job that will take your skills to the next level?
- Work for a leading risk solution-based organisation based in over 20 different countries
- Be part of a vibrant and diverse work culture
- +0.5 % on top of required superannuation
- Discounts to several retailers through our employee benefits portal
- Access to continual role and non-role-based training and development
- Hybrid working solutions
- Career growth opportunities locally and globally

Team Leader - Claims Support - Full Time

We are currently looking for a Team Leader - Claims Support to join Sedgwick's Professional Services Division in either Adelaide/ Perth. This is a newly created role, leading and developing a team of claim support colleagues.

Primary Purpose of the role

In the role you’ll ensure team members are supported and enabled to perform their roles to the performance standards agreed. You will do this by provide coaching and development to ensure the team is focused on customer outcomes
- Ensure that colleagues understand the criticality of outcome focussed customer experience and provide coaching consistent with outcomes and not outputs.
- Timely response to escalations from stakeholders within the business
- Lead and develop direct reports to enable them to deliver to outcomes for client, customer, and the business
- Provide coaching and development to colleagues through reviewing and auditing work, listening to phone calls and engaging with colleagues through one on ones to enable optimum performance
- Maintain engagement with clients to remain open and aware of clients’ requirements and expectations in the delivery of their claims
- Oversee the day-to-day operation of team including resourcing, productivity, utilisation, breaks etc.
- Leadership Experience
- Strong understanding and experience in Case Management
- Certificate (5 Modules) in the Diploma of Loss Adjusting (Preferable)
- 3 years in the Insurance Claims or Construction Industries (Preferable)
- Strong Communication and report writing skills

About Sedgwick Australia

With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.


  • Team Leader

    18 hours ago


    Adelaide Region SA, Australia WHSmith Full time

    **We are on the hunt for a superstar Team Leader for our Lyell McEwin or Modbury Fresh+ café locations!** - **_Work for a progressive and inclusive organisation_**: - **_Training opportunities and career development_**: - **_Weekend availability is a must!_** **The Company**: WHSmith is an historic British retailer focusing on news, books and...

  • Team Leader

    3 days ago


    Adelaide Region SA, Australia Uniting Communities Full time

    Uniting Communities are seeking a passionate and highly motivated **Team Leader** for the Staying at Home Program. The 3 day Staying at Home Program aims to empower carers with the knowledge, skills and capability to support and navigate their caring role for someone living with dementia. The program aims to demystify dementia and empower carers to view...

  • Team Leader

    2 weeks ago


    Adelaide Region SA, Australia HAYS Full time

    Join a small administration team for 6 months to provide leadership and direction **Your new company** This State Government Department are working to support the future of South Australians by creating a collaborative environment to accelerate adoption and use of innovative digital services and technologies. They are looking for a strong Administrative...


  • Adelaide Region SA, Australia WorkPac Group Full time

    Production Team Leader is to assist as a hands-on role to ensure daily production and delivery targets are met. The responsibilities also include the supervision and leadership to all production staff and to monitor and inspect all products are tested, packed and dispatched to stated quality standards and efficiencies. Production Team Leader reports to the...


  • Adelaide Region SA, Australia Chandler Macleod Full time

    We are currently hiring experienced Afternoon Shift Team Leader to join our Client's vibrant warehouse team in Gillman. This role would be suited to someone with previous team leader experience within the warehousing industry that can learn quick and is comfortable controlling up to 20 workers in a KPI driven environment. **Duties**: - Day to day...


  • Adelaide Region SA, Australia HAYS Full time

    Local Industrial Automation Company Seeking Team Leader **Your new company** Our client is an SA-based company that supplies high-quality industrial automation equipment. They supply Oil and Gas, Paper and Pulp, and Water and Waste, amongst other industries. Our client is looking for a new Team Leader to join their company. **Your new role** As a team, you...

  • Clinical Team Leader

    2 weeks ago


    Adelaide Region SA, Australia Calvary Full time

    Clinical Team Leader - Specialist Nurses Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Work within a great clinical team always looking to improve our services About the role The Clinical Team Leader position is to support and...

  • Ap Team Leader

    2 weeks ago


    Adelaide Region SA, Australia Hudson Australia Full time

    You will support our Professional Services in their modern CBD based office environment. They are seeking an AP Team Leader to support their team in a 6 month contract. You will report to the AP Manager and provide coaching to junior team members throughout the duration. - FT hours, 6 month contract - potential to extend - March start availability, can...

  • Team Leader

    5 hours ago


    Adelaide Region SA, Australia Australian Department of the Environment Full time

    APS 5 - $76,260 - $83,658 per annum plus superannuation - Biosecurity Operations Division - Adelaide, SA,Brisbane, QLD,Cairns, QLD,Darwin, NT,Melbourne, VIC,Perth, WA,Sydney, NSW,Other The **Department of Agriculture, Fisheries and Forestry** works to enhance our agricultural, fisheries and forestry industries. We manage biosecurity risks to Australia to...


  • Adelaide Region SA, Australia Calvary Community Care Full time

    Adelaide, SA, Australia Permanent Favourite Clinical Team Leader Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Work within a great clinical team always looking to improve our services About the role The Clinical Team Leader...