UC/VoIP Support Engineer

• UC / VoIP Support Engineer (3CX / Yealink / SIP / Telco)
• Company: Leader Computers
• Location: Adelaide, SA
• Employment Type: Full-time

About Us

Join Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade Results

Are you someone who thrives on responsibility, accountability, and delivering real results? Do you enjoy solving problems and working in a fast-paced, high-performance environment?

At 
Leader
, we're building a team of A-Players who don't just meet expectations - they exceed them. 
As Australia's largest privately owned IT distributor
, we partner with global technology leaders including Microsoft, Lenovo, Ubiquiti, and more.

We are currently seeking a motivated and technically skilled 
UC / VoIP Support Engineer
 to join our growing team at Leader & Breeze Connect. This is a fantastic opportunity to work with cutting-edge unified communications (UC) technologies, support exciting VoIP projects, and grow your career in a company that values development, positivity, and innovation.

About the Role

You will play a key role in supporting customers, maintaining PBX and AV systems, and assisting with the implementation of new solutions across our expanding portfolio of telco and collaboration products.

Key Responsibilities

• Troubleshoot and resolve tickets where an understanding of the SIP protocol, platform architecture, NBN, Network, and carriers is required.
• Assist with Post-sales queries for Meeting Room Systems / AV Solutions.
• Provide technical support across various UC products, i.e., 3CX, Yealink, Fanvil, Grandstream, SNOM, Sennheiser, and Microsoft Teams.
• Install, configure, and maintain PBX systems.
• Provide Remote assistance to partners and onsite Techs.
• Assist with the Scoping & Implementation of new VoIP projects.
• Maintain up-to-date knowledge of new VoIP technologies and changes in the field.
• Communicate effectively with clients and colleagues to resolve technical issues.

Job Requirements:

• Desirable experience with one or more Wholesale Telco providers providing pre-sales advice to clients.
• Strong knowledge with 3CX or similar PBX platform.
• Strong understanding of networking protocols and architecture (TCP/IP, DNS, DHCP, and firewalls).
• Strong Knowledge of PBX systems, installation, configuration, and management.
• Knowledge with Meeting Rooms / AV Solutions.
• Knowledge of NBN technologies.
• Knowledge of Microsoft Teams Calling.
• Knowledge of VoIP protocols (SIP, H.323, RTP, and RTCP).
• Understanding of cloud communication technologies and how they are used in VoIP solutions.
• Knowledge of security issues and solutions related to VoIP (encryption, authentication, and firewall configuration).
• Ability to adapt to new technologies and changes in the field.

Characteristics:

• Strong written and verbal communication skills needed to interact with team and partners.
• Well organised with the ability to multitask and handle pressure situations.
• Team player with ability to work independently and learn quickly.
• Ability to work proficiently with minimal daily guidance.
• Excellent troubleshooting skills.
• Individuals focused on personal development.

Why Join Leader?

• Australia's largest privately owned IT Distributor
• 25+ years of success in Australia's IT channel
• Family owned and values orientated
• National footprint with strong growth, innovation, and leadership
• Culture of 
  respect, positivity, and excellence
• Bonus programs for top performers
• Ongoing training and support for career progression
• Be part of the 
  most dynamic team
   in IT distribution

This is an excellent opportunity for someone looking to start a career in the VoIP industry. If you are passionate about technology and want to work in a fast-paced, dynamic environment, we encourage you to apply.

To apply, please submit your resume and a cover letter to:

Ben Klason |

We look forward to hearing from you