
Technical Support Officer
3 days ago
Our client is a growing manufacturer of timber truss and related connection equipment with a national reach. At this time we are seeking an experienced Technical Support Officer to join their ranks in south-east Melbourne.
Your role will involve dealing with customers and provide technical/software assistance and training as required. Your main duties will include:
- Develop and maintain strong business relationships
- Assisting fabricators with company software/technology remotely
- Obtaining customer feedback so that improvements can be identified and implemented
- Testing of new system software prior to release
- Installation, configuration and support of system software
- On rare occasions you will also assist the warehouse with their functions
In order to succeed in this role you will need the following skills/attributes:
- Previous knowledge and experience with prefabricated roof, wall and floor trusses
- Excellent customer service and communication skills
- An aptitude and keen interest in IT servicing and troubleshooting. Knowledge of Sapphire, 20/20 or similar design programs a significant advantage
- A working knowledge of manufacturing processes
On offer is a competitive remuneration package commensurate with experience. This role also allows some workplace flexibility with working hours and some ability to work from home. This is a fantastic opportunity to work for a genuine growth business with potential for personal growth and development.
**Please quote job number 10562 in all communication and correspondence.
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