Student Support Officer

20 hours ago

Melbourne, Australia International Technical Institute Full time

ITI is currently looking for Student Support Officer/Admin Assistant to join our team on a full-time basis at our Melbourne campus.

In this role, you will work with an extremely supportive team. You will be responsible for providing support to ITI students, in academic and personal well-being. You will report to the Student Support Manager. The role of the Student Support Officer/Admin Assistant contributes to ITI mission and goals by assisting students who encounter difficulties in their studies or in their personal lives and providing personalized support to improve student experiences and educational outcomes.

About the Role:
The Student Support Officer/Admin Assistant has a broad range of entry-level responsibilities. These responsibilities include:
Be the first point of contact for students, staff, or visitors to the ITI campus.

Create Letter of Offers via student management system and CoEs via PRISMS and accurately structure payment plan for the letter of offer purposes.

Mail merge, course creation and overall record in aXcelerate.

Attend to phone or in-person inquiries, record and pass messages to other team members.

Monitor student welfare and well-being through review of records (class attendance and academic results) and help identify students who may be at risk.

In consultation with the Student Support Manager, contact students who are at risk, or potentially at risk, and provide personalized support and advice with external referrals where required.

Contribute to the development and maintenance of the ITI culture of student care.

Maintain a record of student contacts and consultations.

Assist with event management on campus.

Comply with ITI policies and procedures including matters related to Work, Health and Safety, and Equal Opportunity.

Support the Manager in all duties related to student well-being/admin support.

Work collegially in a team environment.

Other duties as required by Manager /CEO.

Required Skills and Experience:
A post-secondary qualification.

Experience in student management systems (preferably aXcelerate, alternatively training will be provided)

Strong communication skills and commitment to customer service.

Highly developed written and oral communication skills

Commitment to principles of diversity and inclusion and experience working with culturally diverse customers.

Capacity to manage multiple tasks in a frequently changing environment.

Ability to work well in a team and also autonomously.

Demonstrated computer literacy in standard software, such as Microsoft Word, Excel, and Outlook.

Ability to work in a team.

**Job Types**: Full-time, Part-time

Pay: $50,000.00 - $65,000.00 per year

Expected hours: 30 - 38 per week

Work Authorisation:

- Australia (required)

Work Location: In person

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