Technical Support Officer

2 days ago

Melbourne, Australia OZCOM TECHNOLOGY GROUP Full time

**Technical Support Officer - Education**

**Position Details**
Ozcom Technology Group is seeking several Technical Support Officers (EDU) on either Part-time and/or full time basis to deliver ICT support services to our Government schools throughout the Central and north east Melbourne Area. As an Technical Support Officer (EDU), you will be required to help schools to manage and support their Information and Communication Technology (ICT) environment onsite.

**Key Roles**:

- Assisting with the delivery technical support to schools as per Regional Service Delivery Manager (SDM) direction.
- Supporting Department technologies in schools by completing tasks such as device asset accounting, reimaging and deployment, basic troubleshooting and user support.
- Work under guidance of school leadership and other IT Specialist Technicians to provide the day-to-day management of tasks and school-based ICT initiatives.
- Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.
- Provide service and management of Windows and Apple devices.
- Provide technical advice to users as required.

**Personal Attributes**:

- Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information in order to derive appropriate solutions to problems.
- Be able to work effectively with little direct supervision.
- Methodical and effective approaches to problem solving.
- A good communicator, able to document technical procedures, and follow documentation of others.
- Ability to troubleshoot and fault find through systematic processes of observation and elimination.
- Capable of working within established guidelines.
- Handle a range of concurrent jobs and changing priorities.

**Essential Skills**:

- A working knowledge of onsite and remote IT support practice.
- Ability to work as part of a technical support team and follow the documentation of others.
- Windows Server Technologies
- Network Administration
- An awareness of Workplace Hygiene practices.

**To Apply**

1. Applicants **must hold/obtain** a valid Working with Children Check (WWCC)

2. Applicants **must have**IT Technical Experience. (education sector preferred)

3.Applicants **MUST** be a **Australian permanent Resident**

**(please submit your interest for review).** If shortlisted - you will be contacted

**Job Types**: Part-time, Casual

Pay: $30.00 - $40.00 per hour

Application Question(s):

- are you a permanent resident of Australia?
- Please indicate total number of years you have been employed/experience in the IT industry and Service Delivery positions?
- Please indicate total number of years you have been employed and/or experience in the education IT sector ?

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