Customer Support Manager

2 days ago

Guildford, Australia WesTrac Full time

**Posted Date**:9 May 2025

**Location**:Guildford PDC, WA, AU
- Reporting into **Mining Business Manager**, the **Customer Support Manager will** join our Mining Sales and Operations team on a Full-time basis at our Guildford Branch. This role involves being responsible for executing the aftermarket sales strategy for the designated customer group, with the goal of maximizing sales and service growth.

**Roster**: Monday - Friday, 8.5 hours/day (including meal break)

**What You’ll Do**:

- Identify and influence sales opportunities with customers.
- Help develop and execute the sales strategy for your customer group.
- Manage fleet performance and improve Total Cost of Ownership (TCO).
- Prepare and deliver proposals.
- Handle commercial negotiations for aftermarket services.
- Plan, forecast, and manage inventory using internal systems
- Use data to manage sales opportunities.
- Work on projects to improve site performance.
- Provide product support and manage product issues.
- Manage warranty process for customer base.
- Support other team members when on leave etc.
- Support of Parts and Service budget for customer base

**Skills & Experience**:

- Trade Qualification or strong understanding of mining machinery components
- Strong commercial acumen.
- Understanding of Heavy Mining Equipment ‘Total Cost of Ownership’ modelling.
- Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
- Self-motivated individual that can demonstrate the ability to work successfully within a team and autonomously.
- Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.

**Our Benefits inclusive of but not limited to**:

- **Financial Benefits** - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- **Health & Wellness** - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- **Culture & Career** - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- **Additional Perks** - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

**Our Company & Commitment**
- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

**Reference Number**: 4005

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