Customer Service Representative

7 days ago

Guildford, Australia WesTrac Full time

**Posted Date**:3 Jun 2025

**Location**:Guildford PDC, WA, AU
- Reporting into CPU Sales and Distribution Manager, the Customer Service Representative will join our team on a Fixed-term basis at our Guildford Branch. This role involves being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times.
- Roster: Monday - Friday with one Tuesday - Saturday every 5 weeks
- What You’ll Do:
Provide outstanding customer service to internal and external stakeholders.-
Engage with customers using basic knowledge of DBSi and WMS systems.-
Assist customers in identifying their needs and requirements.-
Ensure prompt and accurate:Delivery of goods-
Receipting of credits-
Processing of core and warranty returns-
Identify and report potential leads and business opportunities.-
Maintain a professional and helpful presence within the CSC environment- Skills & Experience:
A minimum of two years’ experience in a customer service or similar role -Ability to effectively communicate with internal and external stakeholders at all levels-
Excellent written, verbal, and interpersonal communication skills, along with strong customer service abilities, enabling you to build and maintain successful working relationships.-
Capable of working effectively both as part of a team and independently.-
Conflict resolution skills and demonstrated experience in navigating challenging situations-
Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure customer requirements (internal/external) are fulfilled-
Demonstrated high level of attention to detail, ensuring accuracy and thoroughness in all tasks.- Our Benefits inclusive of but not limited to:
Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.-
Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.-
Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.-
Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.- Our Company & Commitment
- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.- Reference Number: 4161

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