Technical Manager

1 week ago

Guildford, Australia WesTrac Full time

Posted Date: 10 Jan 2025
- Location: Guildford, WA, AU

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

The **Technical Manager** role is a remarkable opportunity to lead a dynamic team of experts dedicated to promptly resolving product issues, ensuring the utmost satisfaction of our valued customers, and fostering seamless communication between the dealership and Caterpillar.

In this pivotal position, you will have the chance to not only optimise existing processes and systems but also support and nurture the professional growth of your team members. You will proactively anticipate and address technical challenges, driving innovative solutions to enhance overall effectiveness and efficiency within WesTrac.

**Location**: South Guildford, WA

**Roster**: Monday - Friday, 8.5-hour days

**To be successful, the following is required**:

- Qualifications in engineering or a trade certification related to heavy equipment repair
- Extensive dealership experience coupled with a proven track record in technical support roles
- Proven leadership capabilities with an aptitude for managing teams and driving change effectively
- Exceptional communication skills, adept at cultivating productive relationships with various stakeholders
- Proficient problem-solving abilities, capable of influencing stakeholders and resolving complex issues
- Strong analytical prowess, capable of translating data into actionable insights
- Experience in project management, adept at aligning projects with organisational and customer needs
- Superb organisational skills, adept at handling varying workloads and conflicting priorities to meet tight deadlines
- Familiarity with Equipment Management and CAT Technology is seen as highly advantageous, leveraging them to enhance customer outcomes

**What we offer**:

- Paid parental leave, secondary carers leave, discounted health insurance, income protection insurance, salary sacrifice options, purchased leave, and novated leasing.
- Benefit from unrivalled training at our award-winning WesTrac Institute, along with development opportunities and internal career progression.
- Enjoy access to multiple gyms across Australia with Fitness Passport and our Employee Assistance Program (EAP).
- Positive work environment with personal and team recognition, plus Made for More rewards.
- Discount with BUPA and at over 400 retail, entertainment, and travel outlets, including Coles, Ampol, Petbarn, Virgin, JB Hi-Fi, Apple, and Crown.
- Opportunity to get a referral bonus up to $5000 as part of our Recommend & Spend program.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Job #3511

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