Account Manager

**About Triskele Labs**

Triskele Labs is a cybersecurity services firm built on the principles of trust, delivery excellence, and deep client relationships. We work across advisory, offensive, defensive, and response services to deliver long-term security outcomes, not quick fixes or generic advice.

Our approach is tailored, pragmatic, and outcome-focused. We value relationships, not transactions. Our Account Management function is a key driver of retention, growth, and client satisfaction. We are scaling rapidly, and with that comes the need for strong sales minded people that can build structure while enhancing the client experience.

**About the Role**

We are hiring an **Account Manager** to join our growing Sales and Account Management team. This is a strategic, client-facing role responsible for managing, retaining, and growing a portfolio of existing clients.

You will take full ownership of client relationships across all Triskele Labs service lines, acting as the key point of contact to ensure ongoing satisfaction and identify opportunities to expand our services. You’ll work closely with the Sales Director, Service Delivery Leads, and technical teams to ensure a structured, value-driven engagement model.

This role suits someone who is commercially minded, highly organised, and passionate about building long-term client partnerships. You’ll need to be proactive in managing client health, spotting growth opportunities, and ensuring a consistently high standard of service delivery.

**Requirements**:
**About You**
- Experienced in account management, ideally within professional services or cybersecurity
- Skilled at building client relationships and managing multiple accounts with structure and consistency
- Process-driven and detail-oriented, with strong communication and problem-solving skills
- Commercially aware, able to identify and act on growth opportunities without being salesy
- Client-first mindset with the ability to navigate challenges and deliver outcomes collaboratively
- Confident working with internal stakeholders across sales, delivery, and leadership
- Proficient in using CRM tools (ideally HubSpot) to track activity, manage renewals, and document engagement

**Key Responsibilities**:
**Account Ownership and Relationship Management**
- Serve as the primary point of contact for a portfolio of clients across multiple service lines
- Build deep, trusted relationships by understanding client goals, challenges, and success metrics
- Conduct regular check-ins, manage renewals, and track client health to ensure satisfaction and retention
- Act as a client advocate internally, ensuring their needs are represented across delivery and support

**Process Execution and Client Retention**
- Follow structured AM workflows including client engagement plans, cross-sell identification, and satisfaction follow-ups
- Proactively identify at-risk accounts and take steps to mitigate issues and ensure retention
- Use HubSpot and other tools to maintain accurate records, track interactions, and report on activity
- Collaborate with delivery teams to ensure seamless handovers, strong communication, and service alignment

**Growth Enablement and Commercial Support**
- Identify and pursue opportunities for account expansion based on client needs and service fit
- Partner with the Sales Director and wider team to drive cross-sell and upsell conversations
- Work closely with Marketing to tailor messaging and leverage content for client engagement
- Provide feedback and insights from clients to help shape go-to-market and service strategy

**Collaboration and Continuous Improvement**
- Work collaboratively with peers and leadership to improve processes and share best practices
- Support the development of tools, templates, and resources that enhance the client experience
- Stay informed on industry trends, service updates, and client context to add value in every interaction

**Benefits**

**Why Join Triskele Labs**
- Take ownership of key client relationships and make a direct impact on their success and satisfaction
- Work in a business that values service quality, long-term partnerships, and doing what’s right
- Collaborate closely with experts across cybersecurity, delivery, sales, and marketing
- Join a team where your ideas are valued and your work contributes meaningfully to business growth
- Be part of a growing company with a strong client base and a reputation for excellence in cybersecurity

If you’ve made it this far, there’s a good chance you’re who we’re looking for