Nsw Field Service Manager

**Company Description**
At TOMRA we are all about Clean Loop Recycling Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We’re proud to be collecting containers across Australia, with over 320 collection points across NSW. In addition, we have state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia and Victoria.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

The position of NSW Field Service Manager reports directly to the NSW Operations Manager and is responsible for leading a team of NSW Field Technicians as well as various other contractors within the service space across New South Wales.

The NSW Field Service Manager is responsible for ensuring that we service our custom built Tomra Collection Technology Solutions. Within our solutions the machinery is compiled to a fully functional automated reverse vending centre and the field service team is responsible for this full service.

The day to day actions of the NSW Field Service Manager includes the planning of personnel, timing of service requirements, working with internal stakeholders to ensure growth of the network and uptime, parts logistics and ensuring a consistent uptime of our RVM’s.

**Other duties you may perform include**:

- Overall responsibility for the management and coordination of TOMRA Field Technicians
- Ensuring that TOMRA kiosk’s solutions are operational and meeting our up-time SLA obligations
- Rostering and scheduling of the field team
- Scheduling employee site visits to Tomra Collection Technology locations
- Plan and send the available technician resources to kiosk/RVM locations for issue rectifications
- Plan and coordinate preventive maintenance schedules on our kiosks
- Work with the Service department on Tomra Collection Technology improvements & local solutions
- Work with the Service department on operational efficiencies
- Support our teams whenever issues and incidents arise
- Support our JV partner Cleanaway whenever service issues and incidents arise
- Communicate with all layers of the business including TOMRA colleagues and external parties about RVM statuses
- Coordinate and oversee ongoing training and development of Field Service Technicians and on-boarding for field staff
- Adhering to relevant WHS standards, preparing and maintaining WHS documents and communications
- Making sure that all team members are aware and following WHS standards
- Ensuring team members vans are fully equipped with the required tools, parts and equipment to preform their duties
- Providing a high level of customer service whilst driving working capital performance in line with business operating plans and objectives
- Schedule and run team tool box talks
- Implement development strategies for all team members
- Improve on service processes and procedures
- Work with the partnerships team on providing timely solutions for rectification of site issues and communications to the landlords Drive TOMRA’s core values within your team

**Qualifications**
What makes a great Field Services Manager at TOMRA:

- 5+ Years experience in a similar, operational management role
- Experience in developing and leading teams
- Great verbal and written communication

**Additional Information**
Does this sound like you? If so we would love to hear from you