Field Service Engineer

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career—and a purpose.

Join our team. It's a great time to be a part of ZOLL

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Position Overview
We are seeking a qualified and motivated Engineer to support the Queensland Ambulance Service (QAS) project. This role involves technical oversight, implementation, maintenance, and continuous improvement of ZOLL Medical products and solutions in collaboration with the QAS team. The Engineer will ensure optimal operation, customer satisfaction, and compliance with the specified project deliverables.

Key Responsibilities
Technical Implementation & Support:

• Lead technical deployment, integration, and configuration of ZOLL Medical devices and systems in collaboration with QAS.
• Ensure all products meet the specific needs of the QAS project, working closely with internal and external stakeholders.

Product Maintenance & Troubleshooting

• Provide hands-on maintenance, diagnostics, and repair services for ZOLL devices and systems in the field and the depot repair workshop.
• Identify, analyze, and resolve complex technical issues promptly to maintain optimal system functionality.
• The expectation is that you will be servicing equipment in the field, 90% of the time.
• Travel across Queensland and interstate as required.

Customer & Stakeholder Engagement

• Act as the primary point of contact for technical matters with QAS.
• Foster strong customer relationships through regular communication, proactive service, and technical expertise.
• Collaborate with cross-functional teams to address customer needs and exceed service expectations.

Training & Knowledge Transfer

• Deliver technical training sessions to end-users, including paramedics, technicians, and support staff, on the proper use and maintenance of ZOLL equipment.
• Develop documentation, training materials, and knowledge-sharing initiatives to support the QAS project.

Compliance & Quality Assurance

• Ensure that all activities comply with relevant quality standards, regulatory requirements, and company policies.
• Support the QAS project in meeting all contractual and operational obligations.

Required Qualifications And Experience

• Bachelor's degree in Engineering (Biomedical, Electrical, Electronics, or related field preferred).
• 3+ years of experience in a technical role, preferably in medical devices, biomedical engineering, or related industry.
• Experience working with emergency medical devices, clinical systems, or similar technologies is an advantage.
• Strong troubleshooting and problem-solving skills with the ability to diagnose, repair, and optimize systems and devices.
• Excellent communication and interpersonal skills; ability to interface effectively with customers, clients, and internal teams.
• Ability to deliver clear and concise technical training and support materials.
• Demonstrated experience in project support and technical service delivery in a healthcare setting.
• Willingness to travel as required for project needs and support activities across Queensland.

Skills And Competencies

• Technical expertise in medical device systems and software integration.
• High proficiency in diagnosing, maintaining, and repairing electro-mechanical systems.
• Ability to manage multiple tasks and adapt to changing project priorities.
• Strong organizational and time management skills.
• Proficiency with tools and systems relevant to project management and technical service delivery.

Benefits:

• Competitive salary and benefits package.
• Professional growth opportunities in a leading medical technology company.
• Supportive and dynamic team environment.
• Opportunity to make a meaningful impact on healthcare delivery in Queensland.

Application Process:
To apply, please submit your resume and cover letter outlining your relevant experience and qualifications for this position. Applications can be submitted online through the ZOLLMedical Careers page or via email to [recruitment email address].

ZOLL Medical is an Equal Opportunity Employer, committed to fostering diversity and inclusion. We encourage qualified individuals from all backgrounds to apply.