Medical Receptionist

About Us

Dr Andrew Broadhurst, Brisbane Plastic Surgeon, is a well-established plastic surgery clinic known for delivering high-quality, personalised care in a professional and supportive environment. We are currently looking for a friendly, organised, and professional Medical Receptionist to be the first point of contact for our patients. You will play a vital role in creating a welcoming atmosphere and ensuring a smooth, patient-focused experience from the very first interaction. Our team is passionate, skilled, and committed to excellence — and we're looking for someone equally dedicated to join us at the front desk.

About the Role

As a key member of our team, you will report directly to the Business Manager and serve as the first point of contact for our patients — whether in person, on the phone, or online. Your role is critical in creating a warm, welcoming, and efficient experience for all patients.

You will play a vital role in managing appointment scheduling, coordinating communications, and supporting daily administrative operations, all while upholding our values of ease of access, speed of access, and high-quality care.

Key Responsibilities

Patient Experience & Bookings

• Manage patient onboarding, inquiries, and appointment scheduling
• Deliver consistent and compassionate communication across all channels
• Liaise with clinical teams to support smooth patient flow

Administration & Records

• Maintain accurate patient records, manage referrals, and perform eligibility checks
• Theatre bookings and scheduling
• Invoicing, receipting and quoting
• Assist with prescription and document handling
• Utilise systems such as Magentus (Genie) and Office 365 for daily operations

Process Improvement

• Identify and implement workflow improvements
• Support system integrations and enhance administrative efficiency

Training & Support

• Assist in training new team members on clinic processes and systems
• Share knowledge of clinical services and administrative protocols

Data & Systems Management

• Maintain internal IT systems and databases
• Use data insights to support operational decisions and reporting

Compliance & Governance

• Ensure compliance with privacy, data security, and healthcare governance standards

Skills & Qualifications

• Prior experience in a medical receptionist or administrative role (plastic surgery or specialist clinic experience preferred but not required)
• Strong knowledge of Medicare, Private Health, and DVA billing legislation
• Experience using Genie or similar practice management software
• Proactive problem-solver with a focus on resolution
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• High attention to detail and consistent delivery of quality service
• Strong time management and organisational skills
• Full working rights in Australia

Why Join Us?

• Be part of a reputable and growing plastic surgery practice
• Work in a supportive, collaborative team environment
• Ongoing training and opportunities for professional growth

How to Apply:

Please submit your resume and a brief cover letter explaining your relevant experience and interest in this role to