Customer Service Consultant

2 weeks ago

Newstead, Australia I-MED Full time

Start the New Year with a new job at the I-MED Contact Centre
We are offering an exciting new opportunity to be part of the I-Med Contact Centre Team at our Newstead QLD office starting in February. Full time and part time between 3-5 days per week with flexibility in working hours and 9 day fortnight roles available. This is an exciting opportunity to represent Australia's largest medical imaging company where you will answer calls from people across the country and assist them in booking in their medical scans and supporting them through their medical journey.

**What makes you perfect for this role**:
Excellent communication skills, ability to listen, respect, empathise and have patience for people in varying situations.
Ability to keep calm under pressure and resilience and mechanisms to allow you to perform at your best
Open to learning new skills and changes, implementing them and celebrating your wins
Strong multi-tasking skills, ability to easily navigate computer systems while actively listening
High attention to detail and accuracy
You have a solution based mind-set, always ready to resolve a problem
You will be a team player and determined to contribute to both your and the broader business success and KPIs and will value regular feedback as part of your development
Call centre experience is preferred but not essential
Availability to work a scheduled roster within the hours Monday - Friday, between 8.00am - 5:30pm
Please note that you must be available to work full time hours for the first 6 weeks during the training period

**What it means to be part of our team**:
** Fully paid comprehensive training**: We will take you through our 6 week training period, where we teach you everything about medical imaging procedures, customer handling skills and booking procedures
- ️ Flexible Work Arrangements: We believe in work-life balance and offer flexible work arrangements based on performance after 6 months.

** Internal Career Progression**: Be supported by our development programs, providing you the opportunity to grow and progress within our business into leadership positions as well as other areas within the business.

**喙 Employee Benefits Scheme**: Access to our employee scheme includes, salary packaging options, discounted health insurance, fitness passport, banking and travel benefits. You will also enjoy generous discounts on I-MED Services.

Want to know more about I-MED? Check out our social media pages:
**About us**:
I-MED Radiology Network is one of the largest providers of medical imaging in the world, operating 250 clinics and performing over 6 million patient procedures annually across Australia. With over 350 doctors and 4,000 staff actively sharing clinical knowledge and expertise, we ensure a consistently high level of service across all our clinics. We recently expanded our clinic network across the Tasman with the acquisition of Hamilton Radiology and Midland MRI in New Zealand's North Island in 2022.

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