Ict Help Desk Officer

2 weeks ago

Sydney Central Business District, Australia HAYS Full time

WFH - State Government Organisation - 7 Month Contract with Potential for Extension

**Your new company**
***
This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a 7 month contract with the potential to extend. This organisation is located in Parramatta area but you will have the opportunity to WFH fulltime. You will have the great opportunity to work as part of a large government organisation.

**Your new role**
***
As Service Desk Analyst you will support users with Level 1 technical issues. You will be responsible for answering the phone and being that first point of contact providing top tier customer service. You will work in a small team, delivering IT support to end users, which across Windows 7/10, Active Directory and password resets, Outlook, O365, MS teams and Exchange. You will be troubleshooting Hardware and Software.

**What you'll need to succeed**
***
- Minimum 1 year experience in L1 technical support
- Previous experience in working in a large helpdesk environment
- Previous experience in customer service
- Previous experience in Active Directory, O365, Outlook, Windows 10 and Exchange
- Excellent communication skills
- Excellent customer service

**What you'll get in return***
- **Fulltime WFH**
***:

- **7 Month Contract with The Potential for Extension**
***:

- **Competitive Hourly Rate**
***

***

**What you need to do now**

***

**LHS 297508** #2728615

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