Manager, Account Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Account Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Account Management team is looking for Manager (Financial Services Account Management) to support a key Financial Institution customer in Australia. The successful applicant will have accountability to partner with and understand key customer priorities deeply, establishing and developing solid relationships with multi stakeholder groups, consistently innovating and problem-solving, establishing core business needs and matching these needs to Mastercard capabilities to support customer growth and differentiationand.

Role:
In this client-facing position, you will:

- Understanding the customer’s strategy and partnering to deliver customised solutions and comprehensive consulting support
- Develop strong relationships with external and internal stakeolders to drive outcomes that serve our customers business needs and are aligned to divisional strategy
- Lead and manage customer engagement with dedicated stakeholders, and work to identify opportunities and customer needs
- Be responsible for pipeline management at the account level
- Understanding and accountability for contractual obligations
- Providing customer with thought leadership and insights, leveraging Mastercard’s organisation to pull together relevant and compelling content
- Understanding relevant market trends, regulation, competitor activity and able to identify the “so what” for the customer
- Engaging when required, in operational activities, and dealing with incidents and escalations as needed
- Leading quarterly business reviews with senior stakeholders across Mastercard and our clients, to jointly align on performance and priorities.

All About You
- Demonstrated success leveraging relationships to achieve win / win solutions
- Have broad experience with sales strategy development and execution in complex/large accounts
- Excellent internal and external stakeholder management skills (up the chain, across teams and peers)
- Ability to Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
- Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.