Team Leader

3 days ago

Joondalup, Australia Probe Group Full time

**Description**:
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

**Key Details**:

- Location |Joondalup
- Centre Hours | Rotating roster 7am to 7pm Monday to Friday

**Key Tasks and Responsibilities**:

- Positively motivate and coach your team to both improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
- Perform Quality Assurance assessments and provide feedback
- Conduct regular effective coaching sessions, one on ones and team meetings
- Maintain and develop relevant knowledge of campaign products & systems
- Ensure clear, constructive and timely communication with key stakeholders
- Implement and support cultural activities and reward and recognition programs
- Create a positive and supportive work environment for your staff

**Key Skills and Attributes Required**:

- Substantial experience within similar role
- People Management skills
- Sound understanding of the legal recovery process
- Knowledge of relevant regulations (Debt Collections Guidelines, Privacy etc)
- Experience working directly with clients

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