Team Leader
2 days ago
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Overview:
The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.
Duties and responsibilities:
●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.
●Delivery of team service level components, quality and productivity targets & indicators.
●People Management, including all HR related issues, as well as staff development.
●Operational Management: Managing the floor, adherence to schedule.
●Ownership and problem resolution.
●Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
●Recommendations for product and process development based on customer feedback and analysis of the same.
●Conducting performance appraisal for the team.
●Compiling reports on team's performance and customer feedback.
●Communication and being a focal point of dissemination of information from management to team and vice versa.
●Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses.
●Offers solutions and suggestions for process and product improvement to management.
Qualifications:
● At least 1-2 years of Team Leader experience is required
● Preferably with Customer Service or Sales background
● Has strong verbal and written communication and comprehension skills
● Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
● Must be amenable to work in Wilcon, Makati
-
Team Leader OR Manager
2 weeks ago
City Of Joondalup, Australia Stream Healthcare Full timeOverview Location Joondalup, Australia. Sector Social Care. Salary $90,000.00 to $130,000.00 per annum. Benefits GREAT $$$ | Supportive Teams | Professional Growth! SOCIAL WORKER | PSYCHOLOGIST | COUNSELLOR | COMMUNITY WORKER TEAM LEADER & MANAGER POSITIONS Multiple WA Locations!! The Opportunity Stream Healthcare is seeking experienced Team Leaders and...
-
Team Leader
2 weeks ago
Joondalup, Australia Probe CX Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...
-
Team Leader Community Development
2 weeks ago
City Of Joondalup, Australia City of Joondalup Full timeThe City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive...
-
Senior Team Leader
2 weeks ago
City Of Joondalup, Australia City of Joondalup Full timeThe City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive...
-
Joondalup, Australia Probe CX Full time**About the Role** We’re looking for a motivated and people-focused leader to champion quality across our contact centre. You’ll play a key role in shaping customer experience, coaching teams, and turning insights into real improvements that make a difference for our clients and customers. **What you’ll be doing** - Lead the delivery of the...
-
Team Leader
2 weeks ago
Joondalup, Australia Aspire Hub Full time**What’s on offer**: - Competitive pay rate in line with your experience and qualifications - Professional support and development with clear path of progression in career - Vibrant working culture with people centred management - Full-time permanent opportunity **About Us** Aspire Hub is a fast growing and trusted service provider under the NDIS. We...
-
Team Leader
4 weeks ago
City of Melbourne, Australia Conquest Personnel Pty Ltd Full timeCall Centre & Customer Service > Supervisors/Team Leaders We're working with one of Australia's fastest growing and most awarded payment technology companies to find an exceptional Help Desk Team Leader. This business is well-established, proudly Australian-owned, and known for its cutting‑edge payment solutions and outstanding customer service. With...
-
Team Leader
2 weeks ago
City of Wodonga, Australia Healthscope Full timeTeam Leader, Disability Services - Albury Make adifference in the lives of people with disability and their families, join inproviding the highest standards of care to individuals with complex disabilities. We’re seeking a Disability Services Team Leader at our Albury residence to provide support for our clients. About Healthscope Independence Services...
-
[15h Left] Curriculum Leader
2 weeks ago
City Of Joondalup, Australia Nido Early School Full timeOverview Education & Childcare Services Perth - Northern Suburbs & Joondalup Permanent / Full Time Job No : 1067682 Our beautiful Nido Early School Duncraig is seeking an enthusiastic experienced Educational Leader to join our team! We are inspired by the Reggio Emilia Approach and are passionate about delivering contemporary educational practices for our...
-
Team Leader
4 days ago
Joondalup, Australia Probe Group Full time**Description**: At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...
