Team Leader

**What’s on offer**:

- Competitive pay rate in line with your experience and qualifications
- Professional support and development with clear path of progression in career
- Vibrant working culture with people centred management
- Full-time permanent opportunity

**About Us**

Aspire Hub is a fast growing and trusted service provider under the NDIS. We pride ourselves in providing uncompromising support to our customers so they can go on and achieve their goals with confidence.

We are now proud to offer NDIS Supported services to Perth participants.

To make it all happen, we have a dedicated and experienced team and are looking to welcome a Team Leader to support the team.

**About the Role**

The **Team Leader** is responsible for coordination of a team of Support Workers in the provision of high-quality customer care in a residential setting. The incumbent also provides direct care assistance and support for customers within this residential setting as a member of the support team in that environment.

The role of **Team Leader** consists of:

- Providing direct supervision, mentorship and evaluation of Support Workers in their duties ensuring that policies, procedures and documentation requirements are effectively implemented and followed.
- Coordinate and manage the daily operations of the house locations for effective service delivery.
- Effective, timely and regular communications and building of strong relationships with stakeholders, team members and management.
- Develop, implement and monitor customer centred supports from engagement with all team members, external services and relevant stakeholders to achieve customer goals.
- Ensure processes are in place that enable efficient management of any customer finances, in accordance with Aspire Hub’s requirements.
- Ensure that Aspire Hub’s reporting requirements are adhered to, especially in relation to reporting of WHS, Staff and Customer Incidents, complaints and NDIS Reportable Incidents.
- Ensure that documentation and all other operational records are current, comprehensive, maintained in good order and meet confidentiality requirements in accordance with Aspire Hub’s Policies.
- Coordinate rosters in adherence to the SCHADS award and budget requirements.
- Participate in the organisation’s performance reviews and strategic planning.
- Acts as a role model and brand advocate for best outcomes for people with a disability.
- Performance of afterhours on call duties and practice sound judgment in management of call emergencies.

**About You**

This role will require you to have
- Certificate III in Individual Support, or other equivalent qualifications.
- 1 year of related experience.
- Strong reporting and communication skills.
- Excellent problem-solving abilities.
- Good IT skills and experience in client management systems.
- Strong time management skills and the ability to coordinate multiple services.
- Proven ability to manage multiple teams with positive results.
- Ability to work with a minimum of supervision and from position of trust.
- Strong understanding of changing standards and codes of conduct in the industry.
- Ability to work flexible hours to meet set deadlines and objectives.
- Ability to resolve conflicts in a timely manner.
- A current working with children check.
- A NDIS Worker Screen.
- Current first aid and CPR.

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Shift work

Supplementary Pay:

- Penalty rates

COVID-19 considerations:
All employees working in Disability Support at Aspire Hub are to be fully vaccinated for COVID-19.

Licence/Certification:

- First Aid Certification (required)
- Working with Children Check (required)
- National Police Certificate (required)
- Driver Licence (required)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)