Team Leader

As the Team Leader for Future Student Enquiries, you will take on a hands-on, people-centered role. On a daily basis, you’ll oversee our Future Student Enquiries function, directly managing a Coordinator and Senior Officers, while leading a team of up to 20 individuals dedicated to supporting ECU’s growth objectives.
**What You’ll Do**:
**Provide Leadership**: Offer overall guidance to the team, ensuring clear direction and support while focusing on performance improvement.
**Drive Growth**: Align with the University Strategy to achieve growth targets in key student segments, with an emphasis on conversion and effective pipeline management.
**Foster Continuous Improvement**: Cultivate a culture of continuous improvement within the team and department, enhancing process efficiencies and customer experiences.
**Collaborate with Stakeholders**: Engage directly with university stakeholders to foster collaboration and achieve outstanding joint outcomes.
**Embody Leadership Principles**: Inspire your team to excel daily by living out the Leadership Principles and setting a positive example.
**Be an Ambassador**: Serve as a representative of Edith Cowan University, showcasing the values and vision of the institution.
**Manage Omni-Channel Engagement**: Balance service delivery across multiple channels, guiding your team to provide exceptional customer support through each platform.
**Key Criteria**:
Previous experience in a people leadership role (at least 2 years)
Proven results in leading a team in a sales capacity, influencing outcomes and achieving targets.
The demonstrated ability to coach, lead, & provide feedback
Track record of working to & driving an uplift in key performance indicators
Great ability to balance resources in line with priorities
A clear commitment to driving a student first culture
A belief in staff engagement & development being an absolute focus
Previous experience working with Salesforce or equivalent CRM.
Strong ability to create relationships with key stakeholders
Background of continuous improvement & driving efficiency
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.
Benefits & Remuneration
This full time, 12 month fixed-term position attracts remuneration of $100,512 to $112,622 p.a (HEW 7) plus 17% University superannuation contribution.
ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
For information on the benefits of working at ECU, please visit our website Employment Opportunities.
Contact
Interested applicants are welcome to call Matt Harvey on 0466 927 420 for more information.
How to Apply
Please upload your CV along with a 1-2-page statement addressing the Key Criteria above with reference to the capabilities in the.
**Closing Date**:
Applications close on Sunday, 20 October at 11:30pm AWST.
**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THE POSITION.
ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
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