Quality Assurance Team Leader,quality Assurance Team Leader]

2 days ago

Joondalup, Australia Probe CX Full time

**About the Role**

We’re looking for a motivated and people-focused leader to champion quality across our contact centre. You’ll play a key role in shaping customer experience, coaching teams, and turning insights into real improvements that make a difference for our clients and customers.

**What you’ll be doing**
- Lead the delivery of the client’s quality framework in partnership with senior leadership.
- Oversee quality monitoring, customer surveys, and speech analytics to identify trends and improvement opportunities.
- Translate customer insights into practical actions through workshops and continuous improvement initiatives.
- Partner with Team Leaders and Managers to close performance gaps through coaching, calibration sessions, and tailored action plans.
- Build capability by mentoring, coaching, and supporting your direct reports to be their best.
- Present insights and recommendations to clients and stakeholders, ensuring quality excellence is at the forefront.
- Being the centre lead for Voice of Customer (VOC)

**What you’ll bring**
- Experience leading quality or performance functions in a contact centre environment.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable outcomes.
- A passion for customer experience and helping others grow.
- Proven leadership skills - coaching, mentoring and supporting team members.
- Excellent communication skills, with confidence to engage stakeholders at all levels.

**Why Join Us?**
- Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
- Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

**About Probe CX**

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

**How to Apply?**
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds._
- We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self_

  • Quality Assurance Lead

    4 days ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Our Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns, consulting on the best products to meet their needs and helping them get the most out of their membership with RAC. We are currently on the lookout for a Quality Assurance...

  • Team Leader

    6 days ago

    Joondalup, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

  • Team Leader

    2 weeks ago

    Joondalup, Australia Anaconda Full time

    **Job no**: 515437 **Work type**: Full time **Location**: WA - Metro **Categories**: Dept Manager / Team Leader / Assistant Store Mgr Are you passionate about the great outdoors and delivering top-notch customer experiences? If so, we’d love to hear from you! Join the team at Anaconda as our next Team Leader and lead our journey to retail...

  • Accreditations Quality Adviser

    2 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    The School of Medical and Health Sciences at Edith Cowan University (ECU) is looking for an experienced administrator. This role is responsible for providing policy analysis, quality assurance, and administrative support to the Executive Dean, Associate Deans, and Operations Manager of the School of Medical and Health Sciences in course accreditations. This...

  • Team Leader

    4 days ago

    Joondalup, Australia Aspire Hub Full time

    **What’s on offer**: - Competitive pay rate in line with your experience and qualifications - Professional support and development with clear path of progression in career - Vibrant working culture with people centred management - Full-time permanent opportunity **About Us** Aspire Hub is a fast growing and trusted service provider under the NDIS. We...

  • Quality Assurance Coordinator

    2 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    The Communications Centre sits within Growth Engagement and Marketing Directorate and is the Universitys central enquiries team that manages all phone and digital inbound and outbound enquiries along with bulk student communications across all ECU campuses. The Communications Centre team’s functional role is the provision of frontline advice/information,...

  • Team Leader, Desktop Fleet Team

    2 weeks ago

    Joondalup, Australia Edith Cowan University Full time

    $100,512 to $112,622 p.a (HEW 7) Ongoing, Full time, Joondalup Campus DIGITAL AND CAMPUS SERVICES $100,512 to $112,622 pa (HEW 7) PLUS 17% SUPERANNUATION JOONDALUP CAMPUS ONGOING, FULL TIME Edith Cowan University At ECU we are guided by our values of integrity, respect, rational inquiry, personal excellence and courage. Our focus on teaching and research is...

  • Team Leader

    2 weeks ago

    Joondalup, Australia Probe Group Full time

    **Description**: At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...

  • Allied Health Team Leader

    2 weeks ago

    Joondalup, Australia Everyday Independence Full time

    Be supported to develop or enhance your leadership skills - Champion the delivery of therapy under a social model of allied health - Be a trailblazer - help us evolve & deliver greater impacts for our participants **Allied Health Team Leader** **Employment Term: Ongoing - Full Time** **Location - Joondalup** **Salary - $97,000 - $113,000 Includes Annual...

  • Pbs Team Leader

    2 weeks ago

    Joondalup, Australia LiveBig Full time

    Voted #1 Best Place to Work in Australia in Healthcare by AFR - Lead a team, develop PBS plans and support challenging behaviours - Top work/life balance - quarterly "you" days + leave for pets & volunteering **WHY WE LOVE WORKING AT LIVEBIG**: - We **invest in our people** - highly experienced managers & the best onboarding in the industry - We **value...