Relationship Manager

2 weeks ago

Glen Iris, Australia Hearth Support Services Full time

We have an exciting new opportunity for a Relationship Manager to join our friendly team at our Glen Iris office.

**About the role**:
As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers. Relationship Managers ensure that participants, their family members, support workers, and all other stakeholders have a clear, consistent point of contact.

**Responsibilities will include but not limited to**:

- Creating and continuously developing relationships between participants and their team of Hearth Support Workers
- Assessing participant needs, and developing Hearth's support program
- Reporting on the progress of clients, as it relates to the support provided by Hearth, and preparing submissions for NDIS plan reviews as required
- Maintaining relationships with support coordinators, house supervisors, and other relevant external stakeholders
- Lead the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their goals
- Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
- Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan
- Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

**Requirements**:

- Minimum two years of proven experience working in the disability sector
- Experience managing disability support workers
- Professional level of administrative and business communication skills, including casenoting and report writing
- Excellent time management and organisational skills
- Understanding of complex disability and trauma
- Own car and driver's license
- Strong interpersonal skills and high levels of resilience
- Working knowledge of Microsoft office suite and employee rostering systems

**Benefits**
- Join a rapidly growing organisation with a warm and supportive culture
- Small, fun, & supportive team
- Flexible working hours and the option to work remotely
- Opportunities for career development and progression to other roles at Hearth
- Travel compensation, work laptop, and mobile phone provided

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