Deputy Team Lead

6 days ago

Glen Iris, Australia Hearth Support Services Full time

Hearth is a NDIS Registered Service Provider who is seeking a dynamic & experienced Deputy Team Leader to join our growing team in a full time** minimum 8-Month Maternity Leave** contract based at our Glen Iris Office.

The Deputy Team Leader is responsible for overseeing the day to day running of their direct reports and other client services roles where required ensuring smooth service delivery and providing supervision & support. The Deputy Team Leader will guide the participant from initial set up, facilitating support worker matching and ongoing management for the participant relationship with Hearth Support Services.

They are accountable for leading and supporting the Support Worker team to deliver quality, person centred and client focused outcomes. Additionally, mentoring, coaching, and developing the broader RM team.

**Responsibilities will include**:

- Contribute to the strategic direction for the Relationship Management operational function including aligning to a best practice framework
- Foster and continuously develop positive and supportive relationships with participant and families to fully understand their needs, goals and supports.
- Determine participant requirements through initial meeting, guided development of the care plan, facilitate care team meetings, conduct quarterly review and contribute to NDIS plan reviews
- Lead, coach, develop and support your team to provide responsive, person-centered support that enables participants to progress toward their individualised NDIS plan goals.
- Ensure participant requests and feedback are managed appropriately, within time and budget
- Ensure all documentation is maintained and updated as required (i.e., Service Agreements, Support Plans, Behaviour & Medication plans & High Intensity Supports documentation)
- Assist in the recruitment, introduction, and induction of Support workers to ensure suitable matching to participant needs
- Regular review of your team’s performance and facilitate the annual performance review process

**Requirements**:
- Experience leading or managing a service delivery team (Desirable)
- Qualification in Disability, Community Services or related discipline (Desirable)
- Previous experience in the disability or community services sector
- Transferable life/work skills along with a caring and compassionate approach
- A good understanding of the National Disability Insurance Scheme (NDIS)
- Demonstrates a high level of organisation, planning and time management skills
- Excellent communication and leadership skills with the ability to coach and develop others
- Administration and accurate recording keeping of incident reports, case notes, progress reports, participant & support worker files
- Demonstrated intermediate ability to use computer IT systems including MS Office

**Benefits**- Person centred organisation
- Join a rapidly growing team with a warm and supportive culture
- Flexible working and hybrid working option available
- Work laptop and mobile phone provided
- Comprehensive Employee Assistance Program

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, NDIS Screening Check, Working With Children Check, and proof of qualifications/licences.

We look forward to hearing from you

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