Client Services Officer

2 weeks ago


Glen Iris, Australia Hearth Support Services Full time

About the role:
As the first point of contact for general enquiries, you will be responsible for providing an excellent standard of customer service & ensuring that all who contact Hearth have a positive experience.

You will also be responsible for managing a small caseload of Hearth participants, maintaining a weekly roster and acting as the main point of contact between the participant/guardian/s and their support workers.

Responsibilities will include:

- Managing all enquiries (as part of a team) via our 1800 number
- Coordinating timely responses to ensure participant requests and feedback are managed appropriately
- Maintaining an accurate log of all calls received
- Recording all case notes as per Relationship Management procedures
- Scheduling/timesheets as required for Support Workers
- Incident reporting & escalating incidents to management
- Assisting to maintain records, files, and databases as required

**Requirements**:
**Requirements**:

- Outstanding verbal and written communication skills
- Strong attention to detail
- Previous experience in customer service
- Willing to be based in our Glen Iris office 5 days per week
- Personal and/or professional experience with disability (Highly Desirable)
- Willing to obtain an NDIS Worker Screening Check
- At least two professional references

**Benefits**

Why work at Hearth?
- Entry-level position at a rapidly growing organisation
- Warm, fun, supportive team
- Opportunities for career development and progression to other roles at Hearth
- Travel compensation, work laptop, and mobile phone provided



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