Client Services Officer
6 days ago
About the role:
As the first point of contact for general enquiries, you will be responsible for providing an excellent standard of customer service & ensuring that all who contact Hearth have a positive experience.
You will also be responsible for managing a small caseload of Hearth participants, maintaining a weekly roster and acting as the main point of contact between the participant/guardian/s and their support workers.
Responsibilities will include:
- Managing all enquiries (as part of a team) via our 1800 number
- Coordinating timely responses to ensure participant requests and feedback are managed appropriately
- Maintaining an accurate log of all calls received
- Recording all case notes as per Relationship Management procedures
- Scheduling/timesheets as required for Support Workers
- Incident reporting & escalating incidents to management
- Assisting to maintain records, files, and databases as required
**Requirements**:
**Requirements**:
- Outstanding verbal and written communication skills
- Strong attention to detail
- Previous experience in customer service
- Willing to be based in our Glen Iris office 5 days per week
- Personal and/or professional experience with disability (Highly Desirable)
- Willing to obtain an NDIS Worker Screening Check
- At least two professional references
**Benefits**
Why work at Hearth?
- Entry-level position at a rapidly growing organisation
- Warm, fun, supportive team
- Opportunities for career development and progression to other roles at Hearth
- Travel compensation, work laptop, and mobile phone provided
-
Maintenance Officer
1 week ago
Glen Iris, Australia Boroondara Aged Services Society (BASScare) Full timeCorporate Services - Head Office | Maintenance - Closing date: 28/03/2025 BASScare is a NFP which operates an integrated program of services including meals-on-wheels, residential care facilities, respite care, dementia specific services, retirement living, as well as planned activity groups at day centres, for older people who wish to remain active and...
-
Disability Case Manager
2 weeks ago
Glen Iris, Australia Hearth Support Services Full timeHearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Relationship Manager to join our friendly team at our Glen Iris office. **About the role**: As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other...
-
Administration Officer
2 weeks ago
Glen Iris, Australia mecwacare Full timePart-Time Position - Glen Iris Location - Generous Salary Packaging Options **ADMINISTRATION OFFICER** - **Part-Time Position**: - **Glen Iris Location**: - **Generous Salary** **Packaging Options** This role will support the Facility Manager in a range of day-to-day administrative and support tasks, as well as specific projects and will coordinate the...
-
Office Coordinator
2 weeks ago
Glen Iris, Australia Sharp & Carter Full timeGlen Iris location | Flexible work environment - work from home & the office!! - Diverse and varied role | Inclusive and exciting team culture! - Competitive salary | Listed thriving organisation **About the role** Are you ready to take on a new challenge in a **fun **and You will be positive and flexible in your approach to work with...
-
Glen Iris, Australia Hearth Support Services Full timeHearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Relationship Manager to join our friendly team at our Glen Iris office. **About the role**: As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other...
-
Deputy Team Lead
5 days ago
Glen Iris, Australia Hearth Support Services Full timeHearth is a NDIS Registered Service Provider who is seeking a dynamic & experienced Deputy Team Leader to join our growing team in a full time** minimum 8-Month Maternity Leave** contract based at our Glen Iris Office. The Deputy Team Leader is responsible for overseeing the day to day running of their direct reports and other client services roles where...
-
Glen Iris, Australia Hearth Support Services Full time**Hearth Allied Health** is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Behaviour Support and Allied Health team. - Our aim is to provide the opportunity to build capacity within Behaviour Support and to support dedicated clinicians to accelerate their learning and...
-
Client Service Officer
2 weeks ago
Glen Waverley, Australia Demant Full time**Who is Audika** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...
-
Credit Administration Officer
3 days ago
Glen Iris, Australia Sharp & Carter Full timeGlen Iris location with on-site parking - Vibrant office culture **Let's talk about your new opportunity!** Our client, conveniently located in the south east, are seeking an up and coming Credit Administration Officer to join their team. A true market leader, this company are providing an extremely busy, hands-on, full-function role where you will have...
-
Speech Pathologist
2 weeks ago
Glen Iris, Victoria, Australia Hearth Support Services Full time $60,000 - $90,000 per yearHearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Speech Pathology and Allied Health team.Our aim is to provide the opportunity to build capacity within Speech Pathology and to support dedicated clinicians to accelerate their learning and their career...
