IT Service Desk Coordinator

6 hours ago

Helensvale, Australia JELD-WEN Full time

With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities. Over many decades our brands, including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway, Regency, and William Russell Doors, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe.

**The Role**

Are you a proactive problem solver with excellent communication skills? Do you thrive in a fast-paced environment? Join our team as a Service Desk Coordinator and play a crucial role in delivering exceptional customer support and IT assistance.

This role will provide first contact support of incoming issues & requests to the service desk via telephone, face to face support & web portal to ensure courteous, timely, and effective resolution of end-user issues.

**Key Responsibilities**
- Serve as the first point of contact for all IT-related inquiries and issues
- Troubleshoot hardware and software problems, diagnosing issues and finding solutions
- Prioritize and escalate complex cases to appropriate IT teams while ensuring resolution
- Maintain accurate records of incidents and service requests in our tracking system (Service Now)
- Assist in creating and updating knowledge base articles for common problems
- Prioritize/categorise incidents and service requests according to the process (ITIL)
- Collaborate with cross-functional teams to improve IT services and user experience

**About You**
- Pro-active and willing to learn
- Knowledge of IT systems, hardware, software, and network troubleshooting
- Excellent communication skills with the ability to explain technical concepts clearly
- Customer-focused attitude and the ability to remain calm under pressure
- Detail-oriented approach to problem-solving
- Familiarity with ticketing systems and remote support tools
- Previous experience in a similar service desk or technical support role (beneficial)
- IT certifications (e.g., CompTIA A+, ITIL) (Desirable)

**What's On Offer**
- Opportunity to work in a dynamic and collaborative environment
- Gain exposure to diverse technical challenges and professional growth
- Competitive salary and benefits package
- A competitive remuneration package
- Generous discounts on our extensive range of JELD-WEN products
- On-site parking
- Ability to schedule leave every year at Christmas
- Additional birthday leave

**Your Next Steps**

**Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.**

**#LI-DNI

  • IT Service Desk Manager

    2 weeks ago

    Helensvale, Australia JELD-WEN Full time

    **About our Organisation** **JELD-WEN** (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 20,000 employees operating in 24 countries globally. Within the Australasia region **JELD-WEN** has over 70 facilities and showrooms, and employs over 4,000 staff. **JELD-WEN** is the name behind iconic...

  • IT Service Desk Officer

    6 hours ago

    Helensvale, Australia VENTORA Group Full time

    **About our Organisation** With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our...

  • Office Administrator

    2 weeks ago

    Helensvale, Australia Synergy International Real Estate Full time

    This may include how you organize your clothes closet, desk, fiing cabinet,kitchen cupboards, fridge and/or car, for example. We recommend that you read the entire job posting before applying. You are... (and your colleagues know that you are) - Meticulous in all of your work. Your passions include dotting all “i’s” and crossing all the “t’s”. -...

  • Customer Service Administrator

    5 hours ago

    Helensvale, Australia JELD-WEN Full time

    **About our Organisation** The JELD-WEN Family of Companies is a leading international building materials Group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes. As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality...

  • Customer Service Consultant

    1 week ago

    Helensvale, Australia HTG Full time

    HTG is currently looking for a full-time Customer Service consultant to start as soon as possible. We are seeking a friendly, outgoing, energetic person to be a part of our Operations team. It is an exciting opportunity to be a part of a busy work environment. To proactively coordinate an exceptional customer experience by accurately processing our...

  • Sales Support Coordinator

    2 weeks ago

    Helensvale, Australia Stegbar Full time

    **About our Organisation** **Stegbar** has been manufacturing windows, showerscreens and wardrobes for over 75 years and has a strong reputation in the industry for high-quality products that enhance the environments in which we live. With the safety and development of our people our key priority, our work environments provide a supportive, professional,...

  • Ict Support Technician

    2 weeks ago

    Helensvale, Australia Alder Group Full time

    Alder Group proudly celebrated 22 years in 2025 - we bring engineering and construction teams under one roof, to deliver building, civil and infrastructure projects. **Key Responsibilities**: - Provide Level 1 technical support to staff across hardware, software, and mobile devices. - Assist with onboarding/offboarding, account setup, and user access...

  • ICT Support Technician

    1 week ago

    Helensvale, Queensland, Australia Alder Group Full time $104,000 - $130,878 per year

    Alder Group proudly celebrated 22 years in we bring engineering and construction teams under one roof, to deliver building, civil and infrastructure projects.Are you currently studying IT and looking to gain hands-on experience in a dynamic, real-world environment? Alder Group is seeking aPart-Time IT Support Officer(approx. 3 days per week) to join our team...

  • Area Civil Manager

    7 hours ago

    Helensvale, Australia GemLife Administration Pty Ltd Full time

    Be the client-side lead driving smarter, faster, value-managed civil delivery - Work on resort projects that blend lifestyle, scale, and innovation - Join a proud brand entering an exciting new growth phase **GemLife is in an exciting phase of growth, recently listed on the ASX and expanding at a rapid pace. With more than ten new sites set to commence in...

  • Reception & Ecommerce Coordinator

    2 weeks ago

    Helensvale, Australia Mulpha Full time

    **Introduction**: THE OPPORTUNITY The Signal Group is one of Australia’s largest staff identification and branded merchandise providers. We specialize in creating high-quality branded products for businesses, events, and organizations nationwide. With a reputation for excellence and innovation, we pride ourselves on delivering exceptional products and...