Sales Support Coordinator

1 week ago

Helensvale, Australia Mulpha Full time

**Introduction**:
Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products.
Mulpha acquired The Signal Group in 2021. The Signal Group is recognised as one of Australia’s largest staff identification and branded merchandise providers. With local manufacturing and global sourcing capabilities, our established network of companies controls a vertically integrated supply chain, from design and manufacture through to warehousing and supply. We work closely with our clients to develop customised products to showcase the full potential of their brands. We support them with innovative solutions that identify people, recognise their achievements, and help their diverse business grow
In this role you will provide sales and administrative support to The Signal Group Sales team for Name Badges & ID Products, ensuring a smooth customer experience from enquiry to shipping, with a focus on exceeding customer expectations and encouraging repeat purchasing.
Key responsibilities will include;
- Receive and assess customer enquiries from a variety of sources, including via the website, sales staff, and marketing campaigns. This includes monitoring the customer support inbox.
- Assist with answering inbound customer service phone calls to provide support with various aspects of the customer journey, including assistance with placing orders, as required.
- Respond to customer enquiries and internal communications in a prompt and professional manner, directing enquiries to appropriate team members or departments as needed.
- Manage the front desk operations, including greeting and checking in customers and visitors, ensuring a smooth and efficient reception process.
- Assist with administrative and office based tasks as needed.
- Assist in coordinating artwork creation and approvals with clients and designers.
- Facilitate timely approval processes to ensure orders are kept to schedule.
- Manage sample requests and shipments in accordance with Company policies and procedures, including coordinating sample selection and delivery to clients and internal stakeholders.
- Liaise with the Finance team to initiate invoicing for completed projects or deliveries and provide the necessary details and documentation to support accurate billing.

YOUR BACKGROUND
- Experience in an administration and/or customer service-based role, ideally within a sales environment.
- Strong attention to detail with accurate and efficient data entry skills.
- Strong organisational and time management skills.
- Computer literate, with CRM or production software experience highly desirable.
- Ability to proactively coordinate various stakeholders to ensure customer needs are met.
- Willingness to learn new processes and systems.
- High level of professionalism with the ability to build rapport with a variety of different stakeholders.

**BENEFITS**:

- Hotel and Dining Discounts
- Birthday Leave
- Lifestyle Platform with 400+ retailer discounts
- Salary Sacrificing/Financial Education and benefits
- Career Progression/Mulpha Academy/Study Assistance
- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
- Free Car Parking/Car Parking Discounts at some of our Offices/Venues

APPLICATIONS

  • Sales Support Coordinator

    7 days ago

    Helensvale, Australia Mulpha Full time

    **Introduction**: Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products. Mulpha acquired The Signal Group in 2021. The...

  • Sales Support Coordinator

    1 week ago

    Helensvale, Australia Mulpha Full time

    **Introduction**: Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products. Mulpha acquired The Signal Group in 2021. The Signal...

  • Sales Support Coordinator

    5 days ago

    Helensvale, Australia Mulpha Full time

    **Introduction**: Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products. Mulpha acquired The Signal Group in 2021. The Signal...

  • Contracts & Sales Coordinator

    2 weeks ago

    Helensvale, Australia Living Gems Pty Ltd Full time

    Be the contracts go-to in a high-performing, supportive team - Play a vital role in delivering premium over-50s communities - Flexible, fast-paced role with real career progression opportunities **Join a fast-growing, values-led lifestyle brand** **Do you live for legal precision, love organisation, and thrive in the details?** **Living Gems is one of...

  • Disability Support Services Manager

    5 days ago

    Helensvale, Australia iKare Support Services Full time

    **Location**: Queensland & New South Wales (with regional expansion to QLD) **Company**: iKare Support Services We are excited to welcome a **dedicated and experienced Manager** to lead our team at iKare Support Services. If you are a visionary leader with a strong work ethic, passionate about making a meaningful difference, and driven to exceed goals and...

  • Sales & Training Support Representative

    2 hours ago

    Helensvale, Australia Myofunctional Research Co. Full time

    Myofunctional Research Co Pty Ltd Helensvale, Gold Coast QLD Sales Representatives/Consultants (Sales) Full time MRC is a world leader in creating medical devices and treatment systems in the field of orthodontics, TMJ, myofunctional and airway related disorders. We work with a variety of healthcare professionals in over 100 countries worldwide. **Some...

  • Sales and Marketing Manager

    4 days ago

    Helensvale, Australia Corbwood & Associates Pty Ltd Full time

    **Sales & Marketing Manager** Corbwood & Associates Pty Ltd Helensvale, Gold Coast, QLD Full time Permanent Role AU$100,000 to AU$120,000 + Bonuses (OTE $150k+) **Corbwood & Associates takes a holistic approach towards wealth creation. **With years of combined experience in all areas of financial services, Corbwood, along with our associates, has...

  • Sales Manager

    1 day ago

    Helensvale, Australia JELD-WEN Full time

    **About our Organisation** The JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors is a leading...

  • Sales Associate

    1 hour ago

    Helensvale, Australia Lendlease Full time

    Grow your career with Keyton When you choose a career with Keyton, you are joining one of Australia's leading owners and operators of retirement living communities. You will be empowered to lead with heart in everything that you do. Keyton is a place where we prioritise wellbeing, value kindness and respect everyone’s story. It is a place where you can...

  • Coordinator

    7 days ago

    Helensvale, Australia YMCA Brisbane Full time

    The Y, Queensland has many services tailored to the needs of the communities including Schools’ Breakfast Program, Vocational Schools, Cancer Survivors Program, Community Centres, Affordable Housing, Youth Mentoring and more. One of the many services that we are very proud to provide for the community is our Outside School Hours Care Service with more...