Customer Service Administrator

4 days ago

Helensvale, Australia JELD-WEN Full time

**About our Organisation**

The JELD-WEN Family of Companies is a leading international building materials Group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes.

As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With the safety and development of our people, our key priority our work environments provide a supporting, professional, welcoming environment for employees to develop to their full potential.

**About our Opportunity**

As one of our Customer Service Administrators, you are an integral team member coordinating the day to day activities of our field team scheduling site visits. You will be apart of a professional close knit team where our team strive to provide an exceptional level of customer service, customer service must be at the forefront of every interaction as you navigate interactions between customers and field teams, providing a clear flow of information to enable jobs to be scheduled in a timely and efficient manner. At times you will need to troubleshoot solutions when assisting customers with their enquiries.

In addition, you’ll:

- process orders, service quotes and job tickets into our in-house CRM
- book appointments with customers and assign jobs to field team
- formulate manifests and prepare documentation for field team
- work in partnership with production, purchasing and dispatch departments
- process invoices for payment

**About You**

We're looking to leverage your previous experience in the manufacturing industry where you understand the sequence of events when it comes to our industry. Coordinating or scheduling a service or trade team would be advantageous along with strong administration background. We’re looking for a team player with good people and relationship skills, someone who isn't easily affected when resolving problems that arise and willingness to contribute to a positive work environment with demonstrated capability in self-motivation and initiative., as essential to success in this role..

You must be/have:

- highly organised, able to multi-task and prioritise multiple tasks
- enthusiasm to work in a rapidly changing & challenging manufacturing environment
- competency using MS Suite, ability to quickly gain competency with in-house systems

**What's on Offer**
- permanent full-time, Monday to Friday 8:00am - 4:30pm
- on-site parking
- ongoing training and career development encouraging you to feel confident
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every year at Christmas

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

**#LI-KL1

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