Reception & Customer Service Coordinator

3 days ago

Helensvale, Queensland, Australia MULPHA Full time $45,000 - $60,000 per year

Introduction:

THE OPPORTUNITY

The Signal Group is one of Australia's largest staff identification and branded merchandise providers. We specialize in creating high-quality branded products for businesses, events, and organizations nationwide. With a reputation for excellence and innovation, we pride ourselves on delivering exceptional products and outstanding customer service.

As the receptionist and customer service coordinator, this role plays a critical part to ensure that all customers receive timely, accurate and detailed information and updates about all new and existing sales queries. This role will deal with most frontline communication at The Signal Group with a heavy emphasis on inbound phone calls, e-mail queries, orders and on-site visitors to The Signal Group office at Helensvale

Key responsibilities will include:

  • Answering inbound phone calls to provide support, information & answers on new and existing orders and queries.
  • Review multiple different computer systems to retrieve and update information relating to sales, including financial systems, CRM's, inventory systems and e-commerce websites.
  • Manage multiple high-volume inboxes to process customer queries accurately and on-time.
  • Review, sort & process high volumes of in-bound orders from Signal Group e-commerce sites.
  • Answer customer queries and support usage of dedicated customer e-commerce sites & portal queries.
  • Welcome, induct and direct all on-site visitors at the Signal Group support office.
  • Customer master data updates and other required data entry.
  • Perform general data entry tasks relevant to the customer onboarding and sales process.
  • Develop a good understanding of the products and services offered by The Signal Group
  • Assisting with sales support functions in other business units within Signal Group.

YOUR BACKGROUND

  • Confident communicator – in person and on the phone.
  • Tech savvy likes to use and learn about new systems.
  • Experience in a customer service-based role, enjoys helping customers to have the best experience.
  • Strong attention to detail with accurate and efficient data entry skills including experience with e-commerce platforms.
  • Enjoys staying connected and initiating connections with a large team.
  • Ability to work autonomously and as part of a team.

BENEFITS

  • Hotel and Dining Discounts.
  • Birthday Leave.
  • Lifestyle Platform with 400+ retailer discounts.
  • Salary Sacrificing/Financial Education and benefits.
  • Career Progression/Mulpha Academy/Study Assistance.
  • Wellbeing Hub/Healthcare Discounts/Employee Assistance Program.
  • Free Car Parking

APPLICATIONS

Apply online today if this opportunity sounds like a great fit for you

  • Customer Service Manager

    1 week ago

    Helensvale, Queensland, Australia Baby Bunting Full time $90,000 - $120,000 per year

    Great Perks – Enjoy staff discounts, paid parental leave & training programs.Grow Your Career – Step into leadership with full support and real progression.Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our...

  • Office Administrator

    1 week ago

    Helensvale, Queensland, Australia Myofunctional Research Co Pty Ltd Full time $60,000 - $80,000 per year

    We're Hiring: Office Administrator | Myofunctional Research Co.About MRCAt Myofunctional Research Co. (MRC), we're leaders in myofunctional orthodontics and airway health, supporting practitioners in over 100 countries. From our Gold Coast headquarters, we provide innovative appliances, education, and training that help improve children's health and...

  • Experienced Medical Receptionist

    5 days ago

    Helensvale, Queensland, Australia Private Advertiser Full time $60,000 - $80,000 per year

    Senior / Experienced Medical Receptionist – Northern Gold Coast General PracticeLocation: Northern Gold CoastPart-time to full-time (flexible)Are you an experienced medical receptionist who loves being part of a friendly, close-knit team?We're a popular general practice on the Northern Gold Coast, and we're looking for a senior or experienced receptionist...

  • Dental Receptionist

    2 days ago

    Helensvale, Queensland, Australia Value Dental Centres Full time $60,000 - $90,000 per year

    Full-Time Dental Receptionist – No Late Nights or WeekendsHelensvale, Gold CoastJoin a team that transforms lives through high-quality, affordable dental care.At Value Dental Centres, we believe everyone deserves access to excellent dental care. Our mission is to transform lives by providing high-quality dentistry and outstanding patient care at affordable...

  • Casual Customer Service and Sales Assistant Helensvale QLD

    5 days ago

    Helensvale, Queensland, Australia Beacon Lighting Full time $40,000 - $60,000 per year

    If you are passionate about sales and building strong customer rapport, we want youCasual customer service and sales role available at our Helensvale storeComprehensive and ongoing training - no lighting experience neededGenerous team member discounts, a fun team culture and performance based profit share incentivesBenefitsTo reward you for your efforts, we...

  • After Service Expert

    1 day ago

    Helensvale, Queensland, Australia FujiClean Australia Pty Ltd Full time $60,000 - $80,000 per year

    About the role FujiClean Australia is seeking a proactive and hands-on After Service Expert to join our team in Helensvale, Queensland. This full-time role is essential in supporting our nationwide network of distributors who manage FujiClean's onsite wastewater treatment systems for both residential and commercial applications.We are looking for someone...

  • Practice Manager

    7 days ago

    Helensvale, Queensland, Australia Myhealth Full time $90,000 - $120,000 per year

    About MyhealthAt Myhealth, we blend the best of both worlds: we are a big group with a small business mentality - we offer all the support and resources of a large organisation but with the close-knit, community feel of a locally owned practice. With over 108 practices across QLD, NSW, and VIC, we've built a strong, connected network of professionals,...

  • Parts Manager

    2 weeks ago

    Helensvale, Queensland, Australia Cospaker Pneumatics Full time $90,000 - $120,000 per year

    Parts ManagerLocation: Gold Coast, QLDFull-time, Permanent RoleJoin a trusted name entering an exciting new chapter.Cospaker Pneumatics has been delivering pneumatic systems, air compressors, pipe installations and industrial solutions since Over the years, we've built a strong reputation for quality, customer service, and innovation. As the business enters...

  • Myobrace Educator

    3 days ago

    Helensvale, Queensland, Australia Myobrace Centers Pty Ltd Full time $40,000 - $70,000 per year

    Myobrace Support Educator – Perfect first step into Dental HealthLocation: Myobrace CentreHours: Monday to Friday, Between 8:00 am – 6:00 pmPay: Award rates – Health Professionals and Support Services Award 2020Start your career in dental health with MyobraceMyobrace helps children correct the causes of crooked teeth — often without braces —...

  • Experienced Retail Pool

    2 weeks ago

    Helensvale, Queensland, Australia Captain Nemo's Full time $75,000 - $100,000 per year

    We are seeking an experienced store manager or those with senior retail experience to join our retail team on a full time basis.Oversee daily operations for our Helensvale Store, you will be required to perform heavy lifting tasks.Provide excellent customer service and expert advice on pool and spa chemicals, equipment, and maintenance.Assist customers with...