System Analyst

**Location **3 Frederick Road, Royal Park

You may be required to work at other sites within the employer’s
establishments to meet business requirements. You may also be

required to work at member sites, host sites and other external sites.
**Reports To **Systems and Innovation Manager

(Position Title)
**Financial Accountability **N/A

**Management Responsibility **None

**Systems Responsibility **GTO, RTO and Corporate systems, including Learning
Management Systems (ANewSpring, VETtrak, VETenrol,

ReadySkills), Recruitment systems (SmartAI, JobAdder,
SmartForms, Calendly), HR systems (IntelliHR), MS SharePoint

and others (MS PowerBI, Payroll, etc)

**Position Responsibilities
**Purpose of the Position **To help the Systems and Innovation Manager ensure that
MTA staff has the systems and tools needed to deliver
excellent customer service and perform across the main
parts of the business, where the systems are performing,
updated and improved frequently.

**Primary Responsibility **Ongoing maintenance and support of new **Time**

implemented and to be implemented **Spent**
Systems (ANewSpring, VETtrak, VETenrol,
ReadySkills), Recruitment systems (SmartAI,
JobAdder, SmartForms, Calendly), HR systems
(IntelliHR), MS SharePoint and others (MS PowerBI,
Payroll, etc)

**Purpose of Activity **Liaison between the business and systems
developers, suppliers and vendors. Data
maintenance; Triage of issues and escalation to
supplier; and ‘Translating’ ongoing business
functionality needs, in already implemented systems,
into business requirements and new scope of
development work.

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**Example **- Be a “Super-user” of the business systems with a

strong understanding of operations, procedures,
and policies
- Primary contact to respond to business user

queries on the system and processes
- First point of contact for troubleshooting issues

and errors on implemented systems
- Key contact between business SMEs and

external developers/suppliers for new scope of
work in already implemented systems
- Gathering and verification of new functionality

needed on implemented systems, transforming
them into requirements and development request
for approval by the Systems and Innovation
Manager
- Supervise external suppliers/vendors on ongoing

support and new scope tasks, on their
performance, deadlines and status
- Liaise with suppliers/vendors on systems updates

and new releases
- ‘Train the trainer’ approach - to train current and
- Regular meetings with supplier and internal

SMEs/stakeholders, when applicable
- Responsible for inputting, updating, and

maintaining data, ensuring accuracy between
systems
- Ensure changes made adhere to the business

rules
- Work with business units to assist in the

resolution of support requests and communicate
back to users on issues status
- Involved with system testing of new functionality,

bug fixes and regression testing

**Responsibility (2) **Assistance with new systems implementation and **30%**
project coordination

**Purpose of Activity **Assist the Systems and Innovation Manager develop
and deploy new systems across the business

**Example **- Providing administrative support to the Systems
and Innovation Manager as needed, including:

- Assisting on Business Requirement Gathering
- Assisting on Process Mapping
- Assisting with project documentation

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- Organising, attending, and participating in

stakeholder meetings
- Taking meeting notes
- Documenting and following up on important

actions and decisions from meetings, when
applicable
- Assist in supervising suppliers/vendors on day to

day tasks, in ongoing and new projects
- Assist in providing information and regular

support to all stakeholders
- Assist and participate in UATs and User Testings
- Perform or facilitate training of new systems or
- new functionality/updated on current systems
- Build an internal ‘wiki’ with technical

documentation, manuals and IT policies
**Responsibility (4) **Data Analysis and Report Generation **15%**

**Purpose of Activity **Provides Systems and Innovation Manager reporting
on ongoing tickets, tasks and new development status
and systems maintenance

**Example **- Create and review weekly and/or monthly reports
on the status of ongoing work from external
suppliers/vendors, including new and ongoing
projects, day to day support and new
development work in already implement systems
- Develops ad-hoc reports for Functional Managers

on request.
**Total Weighting 100%**

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**Compliance Responsibilities**

It is the responsibility of both the manager and incumbent(s) of the role to ensure that the
following compliance requirements are met:

- **Relevant laws and regulations including OH&S and EEO**
- **Industry codes.
***Knowledge, Skill and Experience Requirements**

**Knowledge Essential Preferred**
- Degree in Business, Commerce, - Knowledge of Microsoft
Information Technology, Computer Dynamics 365 CRM,
Science, Engineering or a rela