Customer Support Officer

Are you a** Customer Service/ Receptionist Professional** that is seeking for your next move? Or are you a **Dispensary Technician or Pharmacist Assistant** that is seeking for a change in your career? Our fun and passionate Customer Support Team is looking for a part-time Customer Support professional, who will bring a passion for helping customers achieve success with a view of creating and building long-lasting relationships

This will be a 30 hours and 4 days per week opportunity.

**Who is MedAdvisor International?**

At MedAdvisor we design and develop software that improves people’s lives in the way they manage their medication, empowering them to feel more in control. Our free software connects individuals with their local pharmacy to assist them in taking their medication safely, effectively, and on time. We also drive health education and awareness through health campaigns and support programs.

**Life at MedAdvisor**:
We are a motivated and purpose driven organisation of around 200 staff globally, with a fun, vibrant and inclusive culture that values the contribution of our employees. We are agile, creative, and genuinely flexible in the way we work, _[offering flexible start and finish times and hybrid work models]_. We love what we do

**About the Position of Customer Support Officer**:
As MedAdvisor continues to grow rapidly, we are seeking a part time Customer Support Officer to join our growing team This will be a minimum 30 hours per week position with the potential to grow into a full-time position in the future.

**As our Customer Support Officer, you will be**:

- Assisting all customers with Level 1/first point-of-contact support queries, escalating to appropriate support teams where required
- Providing assistant and guidance to Pharmacists for any technical error inquiries
- Managing inbound phone calls, chats, and logged tickets in a fast-paced environment
- Driving engagement across our various platforms
- Working closely with a range of stakeholders across business (you will have the opportunity to meet other departments and collaborate closely with them

**We are looking for someone who has**:

- Previous experience in a similar customer support/receptionist/helpdesk role in a fast-paced environment
- Active listening skills with the ability to empathize your callers/customers
- Demonstrable experience in managing difficult customers
- Call centre experience working with high volume calls is desirable (eg insurance, banking, telecoms, health, contact centres)
- Excellent time management and problem-solving skills
- An ability to work autonomously and as part of an ambitious team
- The ability to learn new technology quickly or a passion for exceptional customer service and new tech
- An ability to work flexible hours to accommodate calls from various states within Australia and New Zealand

**Why work with us? We offer...**
- A permanent **_remote or hybrid role_** with genuine flexibility and work-life balance
- Innovative learning and development programs, offering exciting opportunities for personal and professional growth Examples include our High Potential Program, Leadership Courses, and full access to LinkedIn Learning
- Career growth as we are expanding and growing rapidly
- Fun wellbeing and social events such as weekly yoga and morning teas, and Friday night catchups

MedAdvisor is committed to attracting, developing, and retaining the very best people by offering an inclusive workplace where talent is truly recognised, treasured, and rewarded. We are committed to promoting inclusion as we believe diversity, inclusion, and belonging plays a prominent role in the success of our people and our organisation.

**We pride ourselves on creating an inclusive workplace where everyone is free to be themselves. If this sounds like a great fit - we’d love to hear from you