Customer Support Officer(S)

2 weeks ago

Camberwell, Australia MedAdvisor & Adheris Health Full time

We are looking for 3 experienced Customer Support professionals to join our team who will bring a passion for helping customers achieve success with a view of creating and building long-lasting relationships This is a hybrid or remote opportunity.

**Who is MedAdvisor International?**

At MedAdvisor we design and develop software that improves people’s lives in the way they manage their medication, empowering them to feel more in control. Our free software connects individuals with their local pharmacy to assist them in taking their medication safely, effectively, and on time. We also drive health education and awareness through health campaigns and support programs.

**What lights us up every day?**

Our passion to build a better world for people that need support in managing multiple medication. Our co-founder, Josh, watched his mum struggle with more than ten different prescription medicines needed to manage her arthritis and Parkinson Disease. Living with chronic illness is difficult enough without the added stress of managing multiple medications. MedAdvisor was started to help people like Josh’s mum take back control and make medication one less thing to worry about.

**Life at MedAdvisor**:
We are a motivated and purpose driven organisation of around 200 staff globally, with a fun, vibrant and inclusive culture that values the contribution of our employees. We are agile, creative, and genuinely flexible in the way we work, _[offering flexible start and finish times and hybrid work models]_. We love what we do

**The Role**:
The purpose of this role is to provide a first point of contact, and initial point of resolution for all **MedAdvisor** and **GuildLink’s** external customer support calls.

**As a Customer Support Officer, you will be**:

- Managing high volume calls in a fast-paced environment
- Driving engagement across our various platforms
- Assisting our customers with Level 1 support queries
- Working closely with a range of stakeholders (both MedAdvisor & GuildLink) across the business

**We are looking for someone who has**:

- Customer service experience working in a fast-paced environment
- An ability to work autonomously and as part of an ambitious team
- Active listening skills with the ability to empathize your callers/customers
- A genuine passion for exceptional customer service and technology
- Call centre experience working with high volume calls is desirable (e.g., insurance, telecoms, health, banking, contact centres, medical reception etc)
- The ability to learn new technology quickly or has great interest in learning new tech
- Excellent time management and problem-solving skills
- Professional phone manner and excellent verbal and written communication skills

**Why work with us? We offer...**
- A permanent remote or hybrid role with genuine flexibility and work-life balance
- Innovative learning and development programs, offering exciting opportunities for personal and professional growth Examples include our High Potential Program, Leadership Courses, and full access to LinkedIn Learning
- Career growth as we are expanding and growing rapidly
- Fun wellbeing and social events such as weekly yoga and morning teas, and Friday night catchups
- A great location - we are situated in the heart of Camberwell, well-known for its quiet and leafy streets and parks, but also for its exciting retail stores, cafes, and fabulous coffee We are a 5-minute walk to/from Camberwell station

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