Customer Service Officer

4 days ago

Camberwell, Australia Charterhouse Full time

An amazing full time, 3-month Customer Service opportunity to work for a large council in the eastern suburbs
- Previous customer service experience in required
- Local Government experience is advantageous
- Call centre experience is essential

You will join a diverse team located in the eastern suburbs and be part of a team that puts emphasis on their service to members of the community. This role requires you to work together as a team to ensure that all inquiries are resolved with due diligence on the phone.

**You will be responsible for**:

- Supporting and maintaining a positive image of the Council in all communications with members of the public
- Liaise with other departments while performing back office secretarial and administrative tasks
- Providing high quality service to a high-volume Call Centre while contributing to the Key Performance Indicators required.

**To be successful you will have**:

- Experience in both face-to-face and high-volume telephone customer services.
- Local government experience is desirable
- Great communication skills, written and verbal
- Ability to learn and take on changes with a positive attitude

**Benefits**:
In return you will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focussed organisation.

Please APPLY today or contact Natalie

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

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