Office Manager/receptionist

3 days ago

South Yarra, Australia AudioHearing Melbourne Full time

**Full-time/Part-time**
**Parking provided**
**Brighton/South Yarra**

AudioHearing is an audiology clinic that specialised in hearing assessments and hearing aid fittings. As a private clinic, that is also a government-accredited service provider, we are passionate about enhancing people's quality of life.
We are currently seeking a positive, friendly and highly motivated person who is a customer service pro and sales administrator superstar, with a mature, caring and compassionate nature.

Business development activities such as building relationships with local GPs, community groups, nursing homes and other local health providers in order to arrange hearing test and encourage referrals would be another task that you are expected to do.

**Your main duties will be**:

- Meet, greet and attend to clients in a friendly and caring manner
- Build rapport and engage with clients, ensuring they are receiving the best experience by delivering exceptional customer service
- Reception duties including answering the phone, setting up appointments and billing
- Showing initiative and taking a proactive approach in best supporting the business including the needs of Audiologists.
- Maintaining records management system
- Build and manage relationships with GP Practices, Health Care Providers and Aged Care Facilities.
- Any other day to day office administrative duties as required and oversee day to day running of the clinic
- Maintaining a well-groomed and business like appearance

**To be successful for this role you must possess the following**:

- Professional presentation and strong customer focus
- Mature, Reliable, friendly, happy and compassionate nature
- Confident communicator that is good at building relationships
- The ability to use initiative, problem solve and identify improvement opportunities
- Excellent written and verbal communication skills and professional phone manner
- Excellent attention to detail, highly organised and ability to manage multiple tasks
- Previous experience in a front line or call center sales, customer service and administration
- Intermediate to Advanced PC skills and ability to learn quickly
- Highly developed sales and negotiation skills
- Results orientated with strong sales skills and ability to meet targets. Previous telemarketing experience preferred but not essential

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: $45,000.00 - $60,000.00 per year

Schedule:

- Day shift

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