Hotel Receptionist

7 days ago

South Yarra, Australia SoYa Hotel Full time

**SoYa Apartment Hotel** is one of the best reviewed hotels, right in the heart of **South Yarra**. Having started its life as a classic 1960’s apartment, it was given a new lease of life with a full refurbishment in 2018. The rooms are cleverly decorated and equipped exquisitely for any type of stay; corporates, long stays, over-night, romantic getaways, social catch-ups, families and there's even pet friendly options

Currently, we are in search of a **Hotel Receptionist** to join us on a full-time, part-time or casual basis. Operations run from 24/7, with front office working day and afternoon shifts.

We are firm believers of ‘take care of your employees, and they’ll take care of business’. This is a reason why we believe in upskilling those that may be lacking some experience.

**What you’ll be doing**:

- Greet guests and providing exemplary customer service.
- Actively manage reservations to ensure that occupancy is maximised.
- Answer all phone calls, and redirecting if necessary.
- Handling all bookings, check ins and check outs.
- Issuing of room keys and providing overview of room and amenities.
- Liaise with other personnel to ensure all standards are met.
- Provide concierge services to assist with guest needs.
- Ensure front office area is kept neat and tidy.
- Motivate and embody the positive and fun culture we have at SoYa.

**What we’re looking for**:

- Previous experience is a similar role is a distinct advantage.
- Strong customer service and communication skills.
- Intermediate computer skills.
- Good time management skills.
- Impeccable interpersonal skills, to make customers and your team feel at home.
- Have a great sense of humour.

In return for your contribution to their business, you will be rewarded with a remuneration package commensurate to your experience, entitlement to bonuses and a clear pathway for growth and progression.

**Job Types**: Full-time, Permanent, Part-time, Casual

**Salary**: $47,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Profit sharing
- Referral program
- Travel reimbursement
- Visa sponsorship

Schedule:

- Afternoon shift
- Day shift
- Fixed shift
- Flexible hours
- Monday to Friday
- Morning shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplemental pay types:

- Annual bonus
- Bonus
- Penalty rates
- Performance bonus
- Quarterly bonus
- Signing bonus

Work Authorisation:

- Australia (preferred)

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