Superhub Team Leader

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- ** Job no**: D48JD
- ** Category**: Insurance Operations, Service & Insurance

**Acknowledgement of Country**:
Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

**About us**:
At Hostplus, we passionately provide our over 1.6 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will give your career meaning, whether you're in marketing, financial advice, Operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

**About the role**:
As a Team Leader for our Super Hub, your main purpose will be to provide day to day management of our Super Hub branch network, while helping with member enquiries and educating our members in a face-to-face capacity, including the management of complex and escalated service issues.

This is an exciting opportunity, where you will have the opportunity to drive changes and articulate opportunities to better service our members and employers, while expanding the current Super Hub concept. Our Super Hub currently operates 8.30am to 5pm, Monday to Friday with a small close-knit team. These important services include general super and tax topics, opening new accounts, eligibility criteria for various benefits, and calculation of benefits to name a few. You will also participate in programs across the operating portfolios to share the knowledge and experience of our member and employers.

**About you**:

- Proven experience supporting, leading and developing direct reports in a retail or call centre environment
- Proven experience delivering exceptional experiences in customer service
- Able to demonstrate superior communication and conflict management skills, managing challenging situations
- Experience in change management and project work
- Experience working in a busy team environment and prioritising to meet deadlines
- Proven experience in building rapport with internal and external customers
- A knowledge of superannuation and/or advice models, or financial services industry experience will be advantageous
- A friendly, caring, can-do approach to work is a must

**Why work for us**:
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open & flexible workplace. Some industry leading benefits we offer include:

- 15% superannuation.
- Access to subsidised financial advice.
- Salary packaging.
- Hybrid working arrangements, work remotely & in the office.
- Excellent EBA conditions eg: paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

**What next**:
If you are interested in this opportunity, please follow the prompts to formally apply.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

**We Care**: We care about our work, our clients and colleagues.

**Better Together**: We’ve got each other’s backs, and we never walk alone.

**Go For it**: We are optimistic, and we focus on solutions, not problems.

**Keep it real**: We are honest, genuine, straightforward and transparent.

**Be Proud**: We are proud of who we are and the work we do every single day.