Client Experience Manager

15 hours ago

Mandurah, Australia Home Instead Full time

**About this Opportunity**

Are you passionate about making a real difference in the lives of others? Home Instead, a global leader in home care services, has been dedicated to providing exceptional care in the Southwest for over five years. With five offices across WA and recognition as the 4th largest home care provider in Australia, we are looking for a compassionate and dedicated **Client Experience Manager** to join us in Mandurah.

In this full-time role, you will play a pivotal part in nurturing strong relationships with our clients and caregivers, ensuring that our services are of the highest quality. You will be an integral part of our Client and Service Excellence team, working to enhance the client experience and lead a team that is committed to compassionate care.

**To Us, It’s Personal**

At Home Instead, we live by the 'Mum Test' - asking ourselves, "Would this service be good enough for my own mum?" This guiding principle ensures that we always prioritize the client experience, delivering care that is personalized, compassionate, and of the highest standard.

**Why Join Us?**
- **Rewarding Role**: Be at the heart of a team that prioritizes client care and strives to make a meaningful impact every day.
- **Supportive Environment**: Join a community that values your contributions and offers continuous opportunities for personal and professional development.
- **Celebrate You**: Enjoy a day off on your birthday to celebrate yourself and your achievements.
- **Salary**: Offering a competitive salary with a car allowance attached.

**Key Responsibilities**:

- **Client Care and Quality Management**: Ensure the highest standards of care are delivered to our clients, aligning with Home Care Standards and our internal Quality Management System (QMS).
- **Team Leadership and Development**: Lead, support, and mentor a small team of Client Coordinators, fostering a positive and collaborative environment.
- **Service Excellence**: Innovate and implement care processes that meet industry and legal standards, ensuring our clients receive the best possible care.
- **Client Relations**: Build strong, trusting relationships with clients and their families, responding to their needs with compassion and efficiency.
- **Training and Education**: Develop and deliver training programs to enhance the skills of your team and ensure they are equipped to provide exceptional care.

**About You**:

- **Compassionate Leader**: You have a genuine passion for aged care and a proven ability to lead and inspire a team dedicated to client well-being.
- **Client-Focused**: You excel in building strong relationships and have a keen understanding of client needs and how to meet them.
- **Quality-Driven**: You have experience ensuring compliance with care standards and are committed to maintaining the highest levels of service.
- **Effective Communicator**: You possess strong communication skills, enabling you to connect with clients, caregivers, and your team effectively.
- **Relevant Experience**: A minimum Diploma in Community Services, along with experience in client care and team management, is essential.

**Australian Work Rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

  • Client Experience Manager

    2 weeks ago

    Mandurah, Australia Home Instead Full time

    **We are a leading global **brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population....

  • Client Experience Manager

    1 week ago

    Mandurah, Western Australia beBeeCare Full time $91,350 - $104,450

    About This OpportunityIn this full-time position, you will play a pivotal role in fostering strong relationships with clients and caregivers, ensuring that our services meet the highest standards. You will be an integral part of our Client Excellence team, working to enhance the client experience and lead a team committed to delivering compassionate care.At...

  • Client Experience Manager

    1 week ago

    Mandurah, Western Australia Dovida Australia Full time

    Join to apply for the Client Experience Manager role at Dovida Australia1 day ago Be among the first 25 applicantsJoin to apply for the Client Experience Manager role at Dovida AustraliaGet AI-powered advice on this job and more exclusive features.ABOUT USDovida is a national provider of high-quality, person-centred home care.We provide a range of services...

  • Client Experience Leader

    2 weeks ago

    Mandurah, Western Australia beBeeResponsibility Full time $100,000 - $120,000

    Job OverviewThe Client Experience Manager is a pivotal role that oversees the Care Management team, empowering them to achieve individual and collective goals, driving business growth and success.This position plays a crucial part in maintaining quality standards and compliance while devising innovative strategies to enhance care efficiency. The ideal...

  • Client Service Manager

    2 weeks ago

    Mandurah, Australia Home Instead Full time

    **About this Opportunity** In this full-time role, you will play a pivotal part in nurturing strong relationships with our clients and caregivers, ensuring that our services are of the highest quality. You will be an integral part of our Client and Service Excellence team, working to enhance the client experience and lead a team that is committed to...

  • Client Service Manager

    1 week ago

    Mandurah, Western Australia Home Instead Full time

    **About this Opportunity**In this full-time role, you will play a pivotal part in nurturing strong relationships with our clients and caregivers, ensuring that our services are of the highest quality. You will be an integral part of our Client and Service Excellence team, working to enhance the client experience and lead a team that is committed to...

  • Senior Client Advocate

    1 week ago

    Mandurah, Western Australia beBeeCare Full time $70,000 - $85,000

    Care Management OpportunityWe are seeking an experienced and compassionate professional to deliver high-quality care services.This rewarding role requires you to manage the overall client experience, working closely with our office team to ensure seamless service delivery.A fulfilling career where you can make a positive impact.A supportive team environment...

  • Chief Client Advocate

    1 week ago

    Mandurah, Western Australia beBeeCare Full time $80,000 - $95,000

    Job OverviewThe Client Experience Manager plays a vital role in supporting our care management team, driving business growth and maintaining quality standards.This senior-level position requires strong leadership skills, clinical knowledge, and experience in managing care services for home care clients.Represent the business as a professional leader in aged...

  • Client Outcomes Specialist

    7 days ago

    Mandurah, Western Australia beBeePractitioner Full time $80,000 - $120,000

    Job Description\As a Behaviour Support Practitioner, you will play a vital role in supporting clients to achieve better outcomes. You will work as part of a close-knit team and collaborate with multidisciplinary teams to achieve positive client results.\Hold a mixed-aged case load that requires effective prioritisation and time management skills.\Develop and...

  • Client Service Coordinator

    15 hours ago

    Mandurah, Australia SilverChain Full time

    **Date**:7 Mar 2025 **Location**: Mandurah, WA, AU, 6210 **Company**:Silver Chain Group Limited **Client Services Coordinator** - Full time, permanent role - Mandatory Salary Packaged Vehicle - Working from home element with community travel Silver Chain has an exciting opportunity for a **Client Service Co-ordinator** to join our teams within the...