IT Demand Coordinator

Join a powerhouse of brands that connect customers, businesses and communities.
- Bring your boldness and stand out in an organisation that supports you to shine.
- Access to awesome perks like a free mobile and home internet plan

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

**Your opportunity**:
**You'll make impact by**:
**Demand Management**
- Coordinating IT Engagement demands, Open doors, sizing and estimation sessions for all IT demands, working closely with project managers, technical leads, and relevant stakeholders.
- Collaborating with teams to gather requirements, analyze data, and provide accurate estimates for resource needs.
- Collaborating with Implementation Owners (IOs) to track, report, and maintain IT project milestones.
- Ensuring clear and updated data on project milestones, engaging with project teams to gather necessary information.
- Establishing and maintain engagement, risk, and issues registers for IT projects.
- Working closely with Portfolio managers proactively track, document, and record mitigation of risks and issues.

**Resource Management**
- Providing administrative and coordination support for roadmap sequencing and resource management.
- Implementing and overseeing data management practices to maintain data integrity in Resource management tool
- Conducting regular audits to ensure the accuracy and reliability of information.
- Acting promptly on audit findings, collaborating with relevant teams to address discrepancies and enhance data quality.

**Process Improvements**:

- Identifying opportunities for process improvement in demand management, coordination support, and project administration.
- Implementing best practices to optimize the efficiency of the demand coordination process.
- Assisting in the creation, deployment, and support of new process frameworks or company processes.

**Reporting and Communications**
- Coordinating the input in IT Demand Management reports and assist in review and dissemination of information.
- Establishing and maintain a centralized communications page to disseminate project-related information to relevant stakeholders.
- Ensuring that the communications page is regularly updated with accurate and pertinent information.
- Assisting with IT Demand Communications strategy
- Managing team communication inputs - eg Drop box for Demand management requests.

**What you’ll bring**:

- Proven experience in demand coordination, resource allocation, and administrative support within an IT environment.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Strong understanding of IT processes, project management methodologies, and resource management tools.
- Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Analytical mindset with the ability to make data-driven decisions.
- Quick learner who can think logically and creatively and is able to plan, prioritise and organise activities systematically.
- Good knowledge of Telco platform architecture and Telco product constructs

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

**#LI-Hybrid**

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