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Intermediary Communications Manager
3 weeks ago
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
**Your New Role**
Reporting to the Senior Manager, Intermediary Communications, the Intermediary Communications Manager is a key member of the Member Communications Team. You will be responsible for managing the development and delivery of straight talking and compelling business, adviser and union stakeholder communications.
**Key roles and responsibilities**
- Develop effective annual communication plans to support employer and adviser registrations, onboarding and welcome, including the transition phase, and ongoing servicing requirements.
- Work with key stakeholders to plan communications for advisers and employers on general Fund updates relating to regulatory, industry, product or service changes.
- Ensure the timely delivery of high-quality transition and onboarding comms designed in a scalable was to support growth targets, including but not limited to employer onboarding, initial employee notification, welcome and education communications as well as tailored communications where appropriate.
- Continuously evaluate, assess and improve communications across all touchpoints to increase digitisation of communications and improve UX.
- Oversee and ensure that all communications delivered are compliant and adhere to approval processes, including the ongoing maintenance of all content to ensure accuracy of information in market.
- Lead, motivate and inspire the team of Intermediary Communication Consultants to ensure the annual communications plan is delivered.Collaborative partnership with business units and relevant stakeholders.
**What You’ll Need**
- Studying or have qualification in communications, marketing or related field.
- 10+ years’ experience in a marketing or communications role.
- Experience leading teams (direct, cross-functional or project).
- Well-developed written and oral communication/ interpersonal skills with the ability to present ideas, perspectives and issues.
- Ability to organise and prioritise own workload to deliver programs on-time, to budget to drive simple and engaging communications.
- Well-developed ability in converting technical concepts into plain language.
- Extensive experience project managing and developing a wide variety of end-to-end communications, including the writing, sign-off management, design management, production and distribution of communications across multiple channels for different audiences.
- Well-developed problem solving, analytical and organisational skills, with a high attention to detail.Proven track record to work with other parties to achieve project outcomes.
**Life at AustralianSuper**
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
**What’s Next**
Australian or New Zealand citizenship or Australian permanent residency status is required.
**_Progress powered by purpose.
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- Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you._
**The AustralianSuper Story
As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.
We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.
