Underwriting Development Manager, Sme

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Who we are

We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.

We’re also committed to making a positive difference for our people and in the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the Team

This role is an integral part of AIG’s Portfolio Solutions Leadership Team in Australia and reports to the Head of Portfolio Solutions. Our Portfolio Solutions business comprises both SME Commercial Package and AIG’s multi-line Underwriting Agency (MGA) portfolios.

About the role

This position is located in Melbourne.

The role has overall accountability for the development and implementation of AIG’s SME distribution & sales enablement strategy, aligned to the SME Package Underwriting Strategy and Business Plan.

What you need to know

Key accountabilities will include but not limited to:

- Develop and lead AIG’s SME Package distribution strategy to achieve a diversified intermediary partner network; in collaboration with the Client & Broker Engagement (C&BE) function, execute the SME Commercial Lines sales enablement plan
- Define and deliver the SME Package Customer Value Proposition (CVP) and articulate AIG’s ‘Right to Win’ in the SME segment; ensure all SME Commercial Lines Underwriters have a clear understanding of AIG’s value proposition and right-to-win in the SME segment
- Broker presentations & training - develop sales presentations using the SME playbook and other relevant product collateral; develop training programs to increase utilisation of AIG’s proprietary e-commerce platform (Transact)
- Develop sales training & coaching programs for SME Underwriters; leverage existing AIG programs to create a common sales language and framework
- In collaboration with the Client & Broker Engagement function, drive intermediary engagement with SME intermediary partners / networks; co-ordinate SME Package broker engagement plan including attendance at SME broker conferences, expos & professional development days
- Work with key intermediary partners to maximise SME Package scheme/facility and affinity opportunities; and leverage multi-line scheme/facility opportunities across SME Commercial Lines
- In collaboration with the Portfolio Solutions Analytics team, develop/enhance SME Broker Performance Scorecards including metrics on Submission volumes, Quote rates, Bind rates, Renewal Retention Rates, Cancellation rates and Receivables / Aged debtors

What we’re looking for:

- Professional / technical skills and experience
- Tertiary/industry qualifications in a relevant discipline would be highly regarded
- Extensive knowledge of, and experience in, SME commercial lines underwriting
- Experience in working in a matrixed general insurance organisation
- Organizational leadership experience
- Prior sales development experience
- ANZIIF insurance qualification or equivalent preferred
- Sound Microsoft Word, Excel and PowerPoint skills

Personal competencies / attributes
- Strong leadership skills - ability to drive a culture of service & sales excellence
- Strong interpersonal skills - particularly collaboration and engagement
- Strong time management and prioritisation skills
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence
- Strong team player
- Willingness and desire to learn

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of