Sales Manager

7 days ago

Ultimo, Australia theAD Full time

**Customer Onboarding & Support Specialist**

**About Us**:
meMate is an innovative Business Management Software designed to deliver an unparalleled service for Australian small and medium-sized businesses. Built from the ground up, we launched this year with a mission to simplify business operations and empower businesses with better tools.

**Who We’re Looking For**:
We are seeking a team member to assist with onboarding new customers, handling inquiries, and conducting initial software demos. As a small but passionate team, we value exceptional communication skills, fluency in English, and a collaborative mindset. This role is ideal for someone who thrives in a fast-paced, growing environment and wants to be part of something meaningful—helping Australian businesses succeed.

**Key Responsibilities**:

- Handle customer inquiries and schedule product demos via Zoom.
- Guide new users through the onboarding process, ensuring a smooth transition.
- Provide ongoing support and assist clients with questions about the software.
- Gather feedback from users and share insights with the development team to improve the platform.
- Collaborate with the team to enhance the customer experience and refine our onboarding processes.

**What You’ll Get**:

- The opportunity to join an early-stage company with big ambitions.
- A key role in shaping the future of a fast-growing SaaS business.
- Direct impact on the software’s development and customer experience.
- A flexible work package (full-time or part-time) with performance-based bonuses for each successfully onboarded client.
- The chance to grow with the company and be a part of a nationwide software success story.

**Who You Are**:

- A great communicator with fluent English and a natural ability to connect with people.
- Passionate about technology, SaaS, and business management solutions.
- Proactive, eager to learn, and excited about contributing to a growing team.
- Comfortable conducting online demos and explaining software features to new users.

**Ready to Join Us?**

If you love software, enjoy working with people, and want to be part of a company that’s making a difference, we’d love to hear from you

Let’s build something great together

**Job Types**: Full-time, Part-time, Subcontract, Casual

Pay: $85,777.32 - $122,256.03 per year

Expected hours: 30 per week

**Benefits**:

- Profit sharing

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission
- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person

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