Customer Experience and Online Sales Manager

6 days ago

Ultimo, Australia EHP Holdings Full time

We are looking for a passionate, friendly and customer focused Customer Service Manager to lead our Customer Experience team. Reporting to our Chief Experience Officer and working with a globally based team, you will be responsible for:

- Customer satisfaction: working closely with the team to ensure first-class customer service and sales conversion of website visitors into customers
- Set performance targets and KPIs for the team and ensure that weekly targets are achieved
- Work with the team leaders and the broader EHP team to ensure communication about campaigns, new product launches, website updates and any other issues related to customer service.
- Mentor Customer Service team and empower each team member to upsell and use their extensive product knowledge to provide excellent customer service
- Use Gorgias Customer Management System, Shopify Platform and the relevant warehouse management systems to investigate customer order history and make updates to customer information and deliveries as required.
- Team management: rostering, training and day-to-day management of a team of online customer service and sales representatives
- Provide weekly and monthly reporting on team and individual performance and customer insights and pain points.
- Identify areas to improve overall customer experience and sales effectiveness offering across channels
- Act as a point of escalation for any customer related issues

*

**About you**

You will have:

- You are a pleaser by nature, and love to make people feel happy
- 2-3 years of experience leading an online customer service and sales team, with experience across a range of online service channels including social media and live chat
- Exceptional written communication skills; with the ability to provide clear and concise information
- Excellent time management skills and the ability to multitask
- Expertise with AI and automation and customer service SAAS platforms
- Experience with Gorgias, Zendesk or Desk.Com would be an advantage
- You have a high attention to detail with excellent problem solving skills.

*

**About Us**

At EHP Holdings we are about leading health and fitness through our ethos of ‘we rise by lifting others’. Our prefix 'EHP' stands for 'Empowered Human Potential' as we believe in empowering our community with the tools and vital information to make better-informed decisions leading to healthier, happier lifestyles.

Since our launch in 2012 we are proud to have positively impacted millions of people's lives through our industry-leading fitness supplements as well as our high-impact marketing through digital channels.

**Benefits of working for EHP Holdings**
- Corporate Gym Membership
- Fun, supportive family culture
- Competitive salary
- Discounted supplements and protein bars
- Did we mention office dogs?

**Benefits**:

- Employee discount
- Gym membership
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

  • Sales and Marketing Manager

    2 weeks ago

    Ultimo, Australia Black Classic Pty Ltd Full time

    **About Us**: Black Classic is a dedicated direct marketing company, specializing in face-to-face fundraising for prominent charities and non-profit organizations. We believe in building genuine, lasting relationships between causes and supporters. Our team is passionate about using ethical, high-impact sales techniques to expand our clients' reach and...

  • Digital Sales and Marketing Performance Manager

    4 days ago

    Ultimo, Australia EHP HOLDINGS PTY LTD Full time

    **Are you passionate about marketing performance and driving growth across channels within eCommerce?** - **Want to work in a fast-paced fun family environment?** - **Do you want to have a real impact on people's health and wellbeing?** The Role As the Digital Sales & Marketing Performance Manager you will be responsible for driving growth across all...

  • Sales Associate

    4 days ago

    Ultimo, Australia Webbuzz - Digital Marketing Transformation Agency Full time

    We are currently looking for an **Experienced Sales Associate** with strong prospecting skills to join our digital marketing agency, in a casual capacity. As a Sales Associate, your primary role will involve driving revenue growth through the qualification of potential customers, creating new business opportunities, and nurturing leads. This will require...

  • Hype Assistant Store Manager

    2 weeks ago

    Ultimo, Australia Hype DC Full time

    Hype DC is Accent Group's premium, limited and exclusive sneaker retailer. With almost 25 years as one of Australia’s leading premium sneaker destinations, Hype DC continues to deliver a curated world class assortment of sneakers to our customers. Here at Hype DC, we are obsessed and committed to our people, our team and our customers are at the heart of...

  • Sales & Fundraising Representative

    4 days ago

    Ultimo, Australia Black Classic Pty Ltd Full time

    **Sales and Fundraising Representative Role** - What do we offer?_ - Full-time hours-Mon to Fri, 9 am to 5 pm - Generous hourly rate and uncapped bonus-$33/h incl of Super - Uncapped weekly bonus - Full training, support & opportunity for career progression to senior fundraiser, team leader, manager and partner - Regular travel opportunities with transport,...

  • Department Manager

    1 week ago

    Ultimo, Australia H&M Full time

    Company Description - Make your mark within a leading global fashion company - H&M is a place where you can express your full self & feel like you truly belong - Fun, collaborative and inclusive team environment At H&M, we welcome you to be yourself and challenge you to grow and make a difference. Help us reimagine the future of an entire industry, making...

  • B2b Sales Associate

    6 days ago

    Ultimo, Australia EHP Holdings Full time

    An exciting opportunity to join and learn from an industry leading sales team, working closely alongside the Senior Business Relationship Associate. You are organised and are able to juggle multiple priorities. With strong attention to detail, you are able to process orders, maintain sales and communication records and provide outstanding customer...

  • Sales Administration Support

    1 week ago

    Ultimo, Australia Apra Amcos Full time

    We are looking for a sales focused administrator to join our OneMusic team as Sales Administration Support. This role will assist the OneMusic Licensing team to achieve its goals by providing general administrative, clerical and organisational support. This is a fulltime, 12 month fixed-term position. This is a hybrid role, based in our Sydney office....

  • Sales Associate/Agent

    2 weeks ago

    Ultimo, New South Wales, Australia Kho & Lee Property Group Full time $80,000 - $120,000 per year

    About the role This is an exciting opportunity to join the Kho & Lee Property Group as a Sales Associate/Agent. In this full-time role, you will be responsible for listing and selling properties in the prime markets of Inner City and the North Shore. As part of the market-leader, Kho & Lee Property Group, you will have the chance to work alongside...

  • Sales Associate

    2 weeks ago

    Ultimo, New South Wales, Australia Foot Locker Full time $40,000 - $60,000 per year

    Overview:This Season, Make Your Move – Join Foot Locker BroadwayFoot Locker is a global leader in athletic footwear and apparel, with a strong presence in Australia. Known for its deep connection to sneaker culture, Foot Locker offers the latest and greatest from top brands like Nike, adidas, Jordan, ASICS, Puma, and more. Foot Locker is more than just a...