Academic Support Coordinator

**Job no**: 0060160, 0061444
**Location**:Parkville
**Role type**:Full-time; Continuing
**Faculty**:Science
**Department/School**: School of Agriculture, Food and Ecosystem Sciences ; School of Biosciences
**Salary**:UOM 6 - $92,749 - $100,397 p.a. plus 17% super (pro rata for part-time)
- **Bring your strong understanding of University administration to support the development, delivery and quality assurance of teaching and learning**:

- **Two positions available**:

- **Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families**

**About the Role**
This is an opportunity for an outstanding administrator, with experience in the higher education sector, to provide critical support in the coordination and administration of academic programs to ensure the quality and effectiveness of teaching and learning with the Schools.

The Academic Support Coordinator (ASC) will have the opportunity to work with a diverse range of colleagues across the School and Faculty of Science with a focus on providing critical support to the Team Leader, Academic Support, to deliver a wide variety of academic services. This includes providing high-level academic administration, event coordination, financial administration and resolving complex queries from staff and students.

The ASC will be responsible for ensuring the School website, Learning Management System (LMS), and published resources are continually updated to reflect program changes and support students and staff through these changes. Importantly, the ASC will engage various stakeholders and to provide them with current and accurate reporting of student enrolment and academic programs.

You must have a strong understanding of University administration, and demonstrated experience in a similar role.

Your responsibilities will include:

- Work collaboratively with academic leadership, colleagues beyond the immediate work unit and Faculty colleagues to facilitate the development and delivery undergraduate and post graduate programs and events
- Adopting a client management approach, provide accurate advice to academic staff, Program and course coordinators, about all matters related to student enrolment and teaching and learning
- Support stakeholder management and service delivery by responding to queries from students in a timely and efficient manner, including administrative support for graduate researcher management
- Contribute actively to the overall service delivery of academic support across the Faculty via cross-School collaboration and coordination where appropriate
- Work collaboratively with academic staff and colleagues in the Student and Academic Services team to support the student experience through integrated programs design.

**Who We Are Looking For**

The incumbent will have excellent interpersonal and communication skills and the ability to liaise with a range of people internal and external to the University, and the ability to work with people from diverse cultural backgrounds.

A high degree of initiative and self-management to deal with the range of projects and tasks involved is critical to the role, as well as well-developed organisational, time management and problem-solving ability.

You will be self-motivated and flexible in responding to changing work priorities, with the capacity to work independently and as a member of a team and demonstrate a commitment to the delivery of excellent customer service and continuous improvement to the standard of service.

You will also have:

- A relevant tertiary qualification, and experience within an academic administrative role, or an equivalent combination of relevant work experience, education and/or training
- High level interpersonal skills with the ability to liaise and work effectively with a range of people across all levels of the organisation and the capacity to initiate and build strong working relationships with academic and professional staff from across the University
- Highly developed organisational and planning skills, including administering high volume and time sensitive processes and services
- Demonstrated ability to interpret and provide advice on established policies and procedures including the ability to recognise when further advice from or referral to more senior staff is required

For further information regarding responsibilities and requirements, please refer to the attached PD.

**Please note: To be considered for this role you must have current valid work rights for Australia. Visa sponsorship is unavailable.**

**Your New Team - Faculty of Science**

**What We Offer You**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page