Commercial Insights Analyst

4 days ago

North Sydney, Australia TPG Telecom Full time

Exciting time to join a top 100 ASX listed business with big aspirations
- Help drive the forefront of product innovation and revenue for the organisation
- Hybrid working arrangement, working from home and in office

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

As a **Commercial Insights Analyst,** you will work with a variety of different stakeholders across the business to harness customer data to help identify commercial growth opportunities. Your work will have a direct impact on shaping the future of TPG Telecom customers and will help shape key commercial business decisions and activities.

**Responsibilities**
- Analyse and interpret large, complex datasets to reveal trends and correlations
- Work with stakeholders to gather the right insights about competitor and market behaviour
- Examine customer behaviour using internal datasets (e.g. usage, multi-service product holdings, churn propensities, product performance etc.) to drive insights e.g. how will the results of the analysis help to improve TPG’s commercial performance?
- Investigate performance of current products and translate insights into specific improvement suggestions / new feature proposals
- Driving development of machine learning techniques to model customer behaviour and preferences
- Using historic data and relevant statistical frameworks to forecast key trends and predict future events
- Build out and update industry knowledge on data analytics and leverage into daily work
- Support more junior members in the team and coach them if necessary, around data interrogation or analysis
- Assist us in driving the right revenue forecasts for the company

**Knowledge and experience**
- Experience in solving large analytical problems using statistical, predictive analytical models or other quantitative methods.
- Strong Excel skills.
- Fluency in SQL highly desirable with solid programming skills (e.g. Python) an advantage.
- Experience in handling large datasets, understanding data structures and testing for data quality.
- Experience with data visualizations tools such as Qlik, PowerBI or Tableau an advantage but not essential
- Bachelor's Degree in Business, Finance or IT desirable but not essential
- A team player, with the ability to work proactively their own initiative in a fast paced environment.
- Pricing mindset and keen interest in telecommunications industry.
- Strong sense of ownership with a proactive attitude and the ability to work autonomously
- Strong stakeholder management skills

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Bolder and better together**

**#LI-Hybrid #LI-JG1 #IND2**

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