Administrative Assistant

About Sydney Health & Care Services:
Sydney Health & Care Services (SHCS) is a passionate, enthusiastic, and innovative organisation focused on supporting, assisting, and promoting its participants throughout their lives to achieve goals and live a joyful life without any boundaries. Whether it be learning new skills, enhancing current skills, trying new experiences or just wanting to have a go, SHCS will be with you at every stage. We are a registered NDIS service provider who provides a vast range of services under the NDIS scope.

What we do:
Sydney Health & Care Services is a disability service provider that empowers its participants to reach their goals and realise and explore their potential. SHCS provides disability support services throughout the Sydney Metropolitan and rural NSW, with prospects to expand interstate. At SHCS, we offer more than just a service. We like to think of ourselves as part of a large family that is always here to lend support. That’s why we believe no task is too big or no care too small. Our employees and participants almost always develop a bond that exceeds an ordinary work relationship. Here at SHCS, we gain family members, not clients. These are the values we at SHCS implement from Day 1. We aim to operate with high standards and outstanding values because we believe that you deserve a service provided with great care, respect, and dignity. Welcome to the Sydney Health & Care Services family.

About the role

The Administration position is an entry-level position instrumental in facilitating services under the National Disability Insurance Scheme (NDIS). It provides hands-on leadership to support people in achieving their goals.

This position is the crucial link between the team responsible for the design and delivery of services and the supervisor responsible for developing and delivering our services. Initially, the role will start with two week trial and proceed to full time and required to be on-call on weekends on a rotating roster.

Duties and responsibilities
- Provide coaching and direction to establish and maintain support and services within the team to assist people in living with dignity in the community in control of their lives and their support and services.
- Is responsible for the wider team of support workers.
- Contributes to the delivery of quality of service.
- Promotes a clear vision of quality in services and supports, reviewing and monitoring quality and leading innovation and continuous improvement.
- Works closely with service facilitators, prioritising and matching referrals to the most appropriate service facilitators to ensure the development of self-determination, effective individual plans, service design, continuous review and improvement of quality services is achieved.
- Provides reports internally and externally as required.
- Facilitates networks of people and their families to support self-determination and direction of their services.
- Actively participates in relevant promotional activities and consistently challenges and improves the quality and scope of the company’s services.
- Has knowledge and awareness of all people supported and, alongside the service facilitators, has personal involvement with a selection of people living in more complex situations.
- Develops and manages internal and external relationships with other groups or organisations. Linking customers and the team with internal and external resources.
- Takes responsibility for sharing personal knowledge and skills across the organisation and provides training and mentoring to others outside the area when required.
- Works with the organisation to develop strategy and plans to deliver excellent support to the current base of Participants and ensures the continued growth and expansion of Sydney Health & Care Services.
- Ensures that people’s options for support are explored, referrals are passed to and acted on by the most relevant service facilitator within the area.
- Preparing or updating employment records related to hiring, transferring, promoting and terminating.
- Explaining organisational policies and procedures, laws, and standards to new employees.
- Ensuring employees complete organisational induction and training process.
- Ensuring all new applicants and existing employees paperwork is complete and up to date - particularly regarding the expiration of documentation, licenses, and other qualifications.
- Informing new applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities etc.
- Addressing any employment-related issues, questions, and/or concerns.
- Processing all personnel action forms and ensuring proper approval.
- Overseeing the hiring process includes; coordinating job posts, reviewing resumes, performing reference checks, and any other hiring processes your employer may request.
- Rostering appropriate staff to participants based on participants wants, needs, requirements and goals.
- En