Service Account Executive

4 days ago

Clayton, Australia ACTRON ENGINEERING PTY LTD Full time

**‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation**:

- ** You grow as we grow**:

- ** We keep it**_cool_**with great benefits and passion for what we do**

**ABOUT US**:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

**ABOUT THE ROLE**:
We are on the lookout for a skilled and people-focused Service Account Executive to lead our network of Authorised Service Centres and support our national service operations. This is a dynamic leadership role that blends technical support, contractor management, and service excellence. If you’re a qualified air conditioning professional who enjoys coaching others, building strong service relationships, and ensuring high safety and quality standards, this may be the perfect fit for you.

**WHAT’S INVOLVED**:

- Manage and review Authorised Service Centres across compliance, performance, safety, and customer experience
- Deliver hands-on technical support and product training to internal teams and external partners
- Support service administration functions including service call allocation, invoicing, and parts supply
- Lead WHS site management, safety inspections, and contractor compliance
- Coach and mentor direct reports, supporting development and team cohesion
- Collaborate cross-functionally and contribute to broader service strategy and training initiatives

**YOU WILL NEED**:
There are a few essential tools you will need under your belt to be successful in this role:

- Certificate III in Electrotechnology - Refrigeration & Air Conditioning
- A minimum of 6 years’ trade experience and prior experience in supervising or leading others
- Strong communication, planning, and organisational skills
- High attention to detail with a problem-solving mindset and customer-first attitude
- Ability to work independently, demonstrate initiative, and contribute to team success
- Sound knowledge of WHS regulations and practices
- Intermediate Microsoft Word and Excel skills
- Basic understanding of administration and inventory principles

**WHAT WE ARE PROUD OF**:
At ActronAir, we live by our core beliefs, sharing the values of:

- One Team
- Family
- Customer Focus
- Continuous Improvement & Innovation

Working at ActronAir, you will gain access to a wide range of benefits including:

- Discounts on our products for you and your family
- A focus on wellbeing through our Employee Assistance Program and Wellbeing App
- An inclusive and accessible working environment
- Our Recognition Program and App
- Countless opportunities to grow your career.
- ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program._

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