Service Administration Officer

2 days ago

Clayton, Australia ACTRON ENGINEERING PTY LTD Full time

**‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation**:

- ** You grow as we grow**:

- ** We keep it**_cool_**with great benefits and passion for what we do**

**ABOUT US**:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

**ABOUT THE ROLE**:
Reporting to the Service Admin Lead and supported locally by the Vic Service Account Executive, we are seeking a self-motivated and organised Service Administration Officer - Level 2 to join our team in Victoria.

This is a key role within the service department, supporting both internal stakeholders and external service partners to deliver efficient and accurate job coordination, customer support, and administration. The position will be responsible for Level 2 service administration duties while assisting with Level 1 support as needed.

**WHAT’S INVOLVED**:

- Allocate work orders to local Service Agents, including raising purchase orders
- Order and coordinate parts for company-requested work orders
- Review and close completed service jobs (internal and external)
- Support the Service Account Executive with preparing and issuing quotations
- Raise and review purchase orders and invoices
- Follow up on outstanding part returns and restock of unused parts
- Liaise with despatch for delivery coordination
- Assist with Level 1 overflow, including customer enquiries and work order creation
- Provide excellent service to customers, technicians, and agents
- Complete accurate data entry and general admin as required

**YOU WILL NEED**:
There are a few essential tools you will need under your belt to be successful in this role:

- 3+ years’ experience in service administration or a customer-facing admin role
- Confidence using Microsoft Office, especially Excel and Outlook
- Strong organisation, time management, and communication skills
- Experience working in a technical or trade service environment (advantageous)
- A collaborative, proactive attitude and a passion for delivering great customer outcomes

**WHAT WE ARE PROUD OF**:
At ActronAir, we live by our core beliefs, sharing the values of:

- One Team
- Family
- Customer Focus
- Continuous Improvement & Innovation

Working at ActronAir, you will gain access to a wide range of benefits including:

- Discounts on our products for you and your family
- A focus on wellbeing through our Employee Assistance Program and Wellbeing App
- An inclusive and accessible working environment
- Our Recognition Program and App
- Countless opportunities to grow your career.
- ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program._

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