Hardship & Collections Consultant (Indigenous

Hardship & Collections Consultant (Indigenous Identified Role)

**Role - 51685**
- **Full time/Permanent Opportunity**:

- **Parramatta Location**:

- **Role commences: 23rd September + 6th October 2024**

**How will I help?**

Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob.

Are you looking for a career that can really make a difference and have an impact in people's lives?

As a Hardship and Collections Consultant you will be responsible for handling calls (Inbound and Outbound) from our customers across different product portfolios to assist with recovering overdue balances from accounts.

You will ensure a fair, timely and relevant outcomes are achieved for our customers to bring them back to financial health.

As a Hardship and Collections Consultant you will be a key member of the Customer Assist Team within Customer Solutions and your role is paramount to helping contribute the delivery of Westpac's vision and priorities.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Prior experience in a collections/customer service environment.
- Great communication skills, both verbal and written
- Strong interpersonal and negotiation skills
- Motivation and a genuine interest to delivery outstanding service to your customers
- Eagerness to learn and willingness to be a part of a supportive and collaborative team

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

**Reconciliation at Westpac Group**

Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to, learning from, partnering with, and elevating Aboriginal and Torres Strait Islander voices.

At Westpac Group our aim is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture, helping Indigenous employees build meaningful careers, providing better banking experiences for our Indigenous customers, and backing Indigenous business.

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

Westpac Group acknowledges the Traditional Owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.

Job ID 300002210339683