Hardship and Collections 2ic

5 days ago


Sydney, Australia Thinktank Full time

**Thinktank **is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.

As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.

Thinktank is one Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lenders with a multi-office presence across Australia.

With a reputation for providing highly professional service, Thinktank focuses on building trust and providing specialised commercial property and residential financial solutions to their valued clients.

**Job Purpose**:
As the Hardships and Collections Manager, you will support the Head of Collections in managing arrears files from dishonour through to late-stage arrears and enforcement. You will also assess, recommend, approve, and manage hardship matters.

**Key Accountabilities**:
**Collections Management**:

- Daily dishonour management.
- Proactively manage arrears, defaults, and losses.
- Assist with mid and late-stage pre and post enforcement proceedings.
- Manage relationships with internal & external stakeholders.
- Prepare detailed daily arrears and comprehensive hardship status reports.
- Conduct hindsight reviews of mortgagee in possession loans.
- Meet statutory requirements for NCCP lending.
- Monitor and report on loan loss provisioning.
- Manage the collections team in the absence of the Head of Credit - Collections.

**Hardship Management**:

- Provide training, support, and ongoing development for team members.

**Customer Focus**:

- Deal empathetically with borrowers during financial stress.
- Work with stakeholders to achieve satisfactory, timely, and risk-mitigated resolutions.

**Compliance**:

- Support the management of internal complaints, AFCA complaints, and regulatory body complaints.
- Assist in managing the Company’s lending operations and compliance.
- Support periodic audit processes.

**About You**:

- Minimum 4-5 years of experience in residential and/or commercial property finance, hardships, and collections.
- Proven experience in late-stage enforcement of arrears.
- Experience with AML/CTF programs.
- Thorough understanding of the Privacy Act and National Consumer Credit Code.
- Well-developed relationship building and communication skills.
- Strong analytical skills and high degree of numeracy.
- Strong attention to detail.
- Proven ability to prioritize workloads and multi-task.
- Ability to work calmly and professionally.
- High standard of ethics and integrity.
- Ability to work well within a small team environment.

**Why Thinktank?**:
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.

We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.



  • Sydney, New South Wales, Australia Thinktank Property Finance Full time

    **Thinktank **is one of Australia's largest and fastest growing Residential and Commercial Property Non-Bank Lender with a multi-office presence across Australia. Supported by major local and international institutions, the company is well established in the property finance market and ongoing growth has now led to a need for an experienced Hardships and...


  • Sydney, Australia Thinktank Property Finance Full time

    **Thinktank **is one of Australia’s largest and fastest growing Residential and Commercial Property Non-Bank Lender with a multi-office presence across Australia. Supported by major local and international institutions, the company is well established in the property finance market and ongoing growth has now led to a need for an experienced Hardships and...


  • Sydney, New South Wales, Australia beBeeCollections Full time $100,000 - $120,000

    Mortgage Collections and Secured Hardship SpecialistWe are seeking a highly skilled Mortgage Collections and Secured Hardship Specialist to join our team.This role is responsible for managing the entire lifecycle of delinquent and pre-delinquent mortgage customers, from forecasting and inventory management to analyzing trends and identifying process...


  • Sydney, New South Wales, Australia Westpac Group Full time

    **Hardship & Collections Consultant (First Nations Identified Role)**- Permanent full-time positions- Based at Bedford Park, SAHybrid working after 6 months**How will I help?**Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob.In your new role, you will be making outbound calls and taking inbound...

  • Hardship Officer

    2 weeks ago


    Sydney, Australia Angle Finance Full time

    Hardship Officer Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling...

  • Hardship Officer

    2 weeks ago


    Sydney, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...

  • Hardship Manager

    21 hours ago


    Sydney, New South Wales, Australia Athena Full time $90,000 - $120,000 per year

    Meet Athena, the Home Loan Wrecker Athena Home Loans burst into the industry in 2019 to shake things up and change home loans for good.We're reimagining home loans and showing Australia there's a lender on their side. Home loans are all we do. We continue to rewrite the rules of home lending, creating tools, products and policy that put the power back in...

  • Hardship Officer

    2 weeks ago


    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...


  • Sydney, New South Wales, Australia beBeeCollections Full time $90,000 - $120,000

    Are you a motivated professional with a passion for helping others?We have an exciting opportunity for a Collections and Hardship Officer to join our team!As a Collections and Hardship Officer, you will be responsible for interacting with customers to collect payments on delinquent accounts, monitoring trends in customer accounts, and identifying risk. You...


  • Sydney, New South Wales, Australia beBeeLeadership Full time $150,000 - $175,000

    Job DescriptionWe are seeking an experienced Consumer Collection Manager to join our team. As a key member of our collections function, you will play a vital role in managing financial hardship and driving workflow optimisation to improve cash flow and reduce bad debt.Your primary responsibility will be to drive the performance of our BPO collection and...